Senior Network Telecommunications Engineer

Senior Network Telecommunications Engineer






Senior Network Telecommunications Engineer

Details of the offer

Childrens is searching for a Sr. Network Telecommunications Engineer who is responsible for leading all phases of implementing complex enterprise voice and video solutions. Establish requirements, balancing capability with security. Perform tradeoff analyses between alternatives. Cognizant of best practices in routing and switching, unified communications, video, and information security. Plan upgrade and migration paths for existing voice and video solutions. Establish and enforce system policies, standards and procedures. Responsible for configuration, monitoring and continuous improvement of enterprise systems such as Cisco Call Manager, Unity Connection, Contact Center Express, Emergency Responder (E:911), TelePresence Management Suite, VCS, Expressway, and Webex. Participates in the On:Call schedule.

Essential Functions/Competencies

of Time


Planning and Analysis:

Lead and/or support voice, and video projects to support new initiatives, capacity, life:cycle management, upgrades, new products and/or features, and integration
Drives the evaluation, development, and recommendation of specific technology platforms to provide cost:effective solutions that meet business and technology requirements
Provide technical leadership for core voice and video services
Proactively creates and maintains tools for monitoring and support
Participates in project planning and reporting across multiple efforts

Delivery and Execution:

Drives configuration, debugging, and support for communications infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Drives the implementation of necessary system software, hardware, and equipment (physical or virtual) to meet changing communications infrastructure needs

Support and Enablement:

Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Drives root cause analysis, debugging, support, and post:mortem analysis for major incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Opens and manages vendor problem tickets to resolution
Drives the production of in:house documentation around solutions
Monitors tools and proactively helps IT teams struggling with systems issues
Creates scripts and tools that drive automation and enable IT teams and end users to move towards self service
Provides mentoring and training to junior team members


Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

Regular attendance at work is an essential function of the job.

Perform physical requirements as described in the Physical Requirements section



Performs other duties as assigned


Knowledge, skill and ability to plan, design and communications platforms and infrastructure
Knowledge, skill and ability to manage technical projects from design to implementation
Knowledge of the principles of network administration, local and wide area communications, personal computers and peripherals.
Knowledge of file servers, network data Switches and other devices that comprise local and wide area network
Knowledge of security issues, techniques, and possible remediation techniques. Experience with Cisco Telepresence video solutions
Skill in generating and interpreting test results.
Ability to generate and exec

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