Senior Director Of Organizational Design Services

Senior Director Of Organizational Design Services
Company:

(Confidential)


Senior Director Of Organizational Design Services

Details of the offer

The Senior Director of Organizational Design Services will lead consulting engagements focused on organizational design and operational planning for a range of clients, including foundations, family and individual philanthropists, and nonprofits. The Senior Director will lead and oversee project work for the practice, applying their extensive expertise and knowledge to train and coach Arabellas practitioners and ensure we are meeting a consistently high standard of quality. Additionally, this position will partner closely with the Business Development team to drive and support sales, manage relationships, and represent Arabella in the field. The Senior Director will collaborate with the firms leadership to develop and implement a strategy for the practice to achieve key performance indicators, including annual revenue and growth contributions and client impact targets.

Essential Responsibilities

Client Services (40)

Oversee the delivery of excellent client service for a portfolio of organizational design and operational planning projects, including managing client relationships, facilitating key client meetings and decision:making processes, ensuring client deliverable quality, and guiding the project team on overall project scope and approach
Serve as a primary relationship manager and trusted advisor for select clients
Guide project teams in solving organizational design and operational planning challenges for clients, including adapting services and tools to meet client needs
Serve as an organizational design and operational planning technical advisor to other practice areas so that they can more seamlessly integrate these services into their scopes of work as needed

Marketing and Business Development (40)

Achieve annual revenue and profitability targets for the practice by partnering with business development and client service leadership to execute a sales strategy
Partner with the business development and client service leadership to identify viable opportunities to launch new products and services and/or adapt existing services to new and existing markets
Help build Arabellas field leadership and visibility, including contributing to thought leadership and representing the firm at conferences and events

Service Development (20)

Design and implement a strategy to achieve outcomes set by executive leadership for the practice
Develop new and refresh existing models, frameworks and other tools that establish our approach for the practice area and ensure Arabella stays on top of the latest trends in organizational design and the needs of our client segments
Identify team training needs and work with learning and development staff to train staff, which may include curricula development and/or creation of a community of practice
Mentor, motivate, and develop client service staff with respect to the practice

To be successful in this role youll need:

Graduate degree or equivalent work experience in relevant field (organizational design, organizational development, change management)
At least 10 to 12 years of professional experience with steadily increasing job responsibilities
Organizational design and development expertise; experience leading change management initiatives; operational planning experience strongly preferred
Experience in professional services
Experience in philanthropy or the nonprofit sector strongly preferred
Comfort with sales and relationship management
Demonstrated commitment to implementing practices that advance diversity, equity, and inclusion
Ability to navigate a fast:paced environment and balance responding to immediate opportunities with maintaining a strategic, long:term perspective
Strong emotional intelligence
Proven ability to work with diverse teams, audiences, and stakeholders, including excellent teamwork, relationship building, customer service, and strong facilitation skills
Ability to work independently and as part of a team
Ability to co


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Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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