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Senior Analyst, Application Support

Senior Analyst, Application Support
Company:

3Coast


Place:

Texas


Details of the offer

Job: SC19128
SR ANALYST, APPLICATION SUPPORT
Location: Houston, TX
Type: Permanent

Our client is looking for a Sr. Analyst to join their team to support their store systems. This person will play a key role in the team and be working with various business departments, including the technical teams to ensure customer and organizational goals are met. This is a great opportunity!
Be the IT subject matter expert and lead for the IT operations team and the business teams for assigned cross-functional processes related to store operations including Point of Sale transaction processing, payment authorization and settlement processes, pricing & promotions and returns management.
Coordinate & lead the execution of special business events working with the service provider IT teams such as Big Deal Clearance / Liquidation Events, Black Friday, Tax Holiday, Hot Market and Holiday Season readiness.
Collaborate and engage with the service provider IT teams to review the application maintenance and stability plans for the application portfolio to ensure that point of failures are addressed, risks have mitigation/contingency actions identified and problems are resolved.
Review and ensure adequate monitoring and alert management of applications & key business processes.
Review and analyze the incidents from the reports in ServiceNow and coordinate and drive actions on any exceptions to ensure closure.
Initiate, review and validate Standard Operating Procedures (SOPs) for the applications and processes. Participate in the quarterly review of Run Books.
Maintain the problem and enhancement backlog for the assigned area.
Assist the IT application support manager in day to day support & operational activities. Propose technical and process improvements.
Communicate on-going updates and report progress to the ASO manager on various activities. Prepare presentations, written recommendations and status reports.
Ensure IT compliance and participate in control tests and audits
Work in and contribute to an environment oriented to trust, open communication, transparency, creative thinking, and cohesive team effort.
Duties may change; Team Member may be required to perform other duties as assigned
Experience/Skills
7+ years’ experience as an analyst in IT application development or support required
5+ years’ experience in Store Applications & related areas required
5+ years in the retail industry is a plus
Must demonstrate a high level of understanding and knowledge of the systems & applications, integrations and data structures that support all cross-functional business processes in the Enterprise Store Applications areas.
Must have knowledge of business processes – Point of Sale process, credit authorization and settlement, coupons and promotions, price maintenance, transaction logs/trickle polling and returns management
Familiar with different types of integration patterns, file formats, and message format (JSON, XML)
Preferred experience in any industry POS applications preferably Toshiba, payment authorization applications like Verifone Retail Transaction Switch and integrated mobile applications
Working knowledge of applications such as Store POS, Store Gazer, Electronic Journal, Mobile applications and knowledge of general store infrastructure like controllers, pin pads, scanners, and handheld devices
Experience working in a managed service delivery model or IT operations preferred
Working knowledge of tools including ServiceNow, Visio, JIRA, UC4, MS Office tools, power point preferred
ITIL Process knowledge desired
Working knowledge of application monitoring tools is a plus
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
Ability to work on multiple IT support & operations projects & activities and be able to plan, track and report progress
Exceptional analytical skills, with problem-solving abilities and creative resolution skills
Solid ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
Excellent time management skills and effectively manage a large volume of work
Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision
Ability to operate professionally, effectively, and ethically as an individual contributor and member of a team
Ability to influence and gain acceptance and approval of ideas, proposals, and solutions; ability to provide operational reports and written summary
Excellent analytic skills with the ability to use key tools to dive deep and provide analysis consistently on serviced delivery performance and operational metrics
Be the IT subject matter expert and lead for the IT operations team and the business teams for assigned cross-functional processes related to store operations including Point of Sale transaction processing, payment authorization and settlement processes, pricing & promotions and returns management.
Coordinate & lead the execution of special business events working with the service provider IT teams such as Big Deal Clearance / Liquidation Events, Black Friday, Tax Holiday, Hot Market and Holiday Season readiness.
Collaborate and engage with the service provider IT teams to review the application maintenance and stability plans for the application portfolio to ensure that point of failures are addressed, risks have mitigation/contingency actions identified and problems are resolved.
Review and ensure adequate monitoring and alert management of applications & key business processes.
Review and analyze the incidents from the reports in ServiceNow and coordinate and drive actions on any exceptions to ensure closure.
Initiate, review and validate Standard Operating Procedures (SOPs) for the applications and processes. Participate in the quarterly review of Run Books.
Maintain the problem and enhancement backlog for the assigned area.
Assist the IT application support manager in day to day support & operational activities. Propose technical and process improvements.
Communicate on-going updates and report progress to the ASO manager on various activities. Prepare presentations, written recommendations and status reports.
Ensure IT compliance and participate in control tests and audits
Work in and contribute to an environment oriented to trust, open communication, transparency, creative thinking, and cohesive team effort.
Duties may change; Team Member may be required to perform other duties as assigned


Source: Dice

Job Function:

Requirements


Knowledges:
Senior Analyst, Application Support
Company:

3Coast


Place:

Texas


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