Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Class Start Date: June 2021
Shift Requirements: Start times of 5:00 am, 9:00am, 11:00am, 12:00pm, or 12:30pm, M-F with weekends
Starting Wage: $13.75 per hour with shift & weekend differential
*This is a Temp to Perm Position based off of performance and business needs*
Discover Perks
401k
Paid Training
Onsite cafeteria
Coaching and development
Opportunity to promote to permanent employment based on performance, attendance and business need
What You’ll Do
Responsible for handling basic and routine Student Loan inquiries via multiple channels, generally through phone, online chat, or document processing. Student Loan Account representatives use computerized system for tracking, information gathering, and/or troubleshooting.
Responds to customer inquiries by referring them to published material, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications. Must have excellent verbal communication and problem-solving skills and be comfortable with multi-tasking, as needed.
How You’ll Do It
Assist customers by being Helpful, Engaging, Resourceful, and taking Ownership, in a fast-paced environment via phone, chat, or through customer document processing.
Bonus Points If You Have
High school diploma or GED
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
Keeping our employees safe is a key focus at Discover. This position is based in our West Valley, UT call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.
*At Discover's discretion this position may be work from home and adjusted back to "in office" at any time
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What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer(EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.