Sales & Operations Manager- Hampton Inn Webster, Ny

Job Title: Sales & Operations Manager Location: Hampton Inn Webster, NY Reports To: General Manager Job Summary: The Sales & Operations Manager is responsible for driving revenue through sales efforts while overseeing daily hotel operations to ensure exceptional guest experiences. This role requires a dynamic leader who can balance proactive sales initiatives with efficient operational management, ensuring the hotel meets its financial and service goals.
Key Responsibilities: Sales & Revenue Generation: Develop and implement strategic sales plans and be the Liaison between Brand Sales and Hotel Participate in RevMAX to achieve revenue goals. Identify and pursue new business opportunities in corporate, group, and leisure markets. Maintain strong relationships with key accounts, travel agents, and local businesses. Conduct site visits, sales calls, and networking events to promote the hotel. Monitor market trends and competitor activity to adjust sales strategies accordingly. Manage social media and online marketing efforts to enhance hotel visibility. Operations Management: Assist in overseeing front desk, housekeeping, and maintenance departments to ensure smooth daily operations. Support the General Manager in staffing, training, and performance management of hotel employees. Ensure adherence to brand standards and hotel policies to achieve Green Zone Brand Status. Handle guest inquiries, complaints, and feedback to enhance guest satisfaction. Monitor inventory, ordering supplies as needed to maintain operational efficiency. Qualifications & Requirements: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 2-3 years of experience in hotel sales and/or operations. Strong leadership and communication skills with the ability to motivate teams. Experience required with HGI hotel systems (PEP, Grow, R&I etc.) Ability to work flexible hours, including evenings, weekends, and holidays as needed. Goal-oriented with a proven track record of achieving revenue and operational targets. Benefits: Competitive salary with performance-based incentives. Health, dental, and vision insurance options. 401(k) retirement plan Paid time off and hotel employee discounts across the Brand and BlueSky Hospitality Solutions Portfolio of Hotels. Opportunities for career growth and professional development.