Retail Title Specialist

Retail Title Specialist
Company:

(Confidential)


Place:

Iowa


Retail Title Specialist

Details of the offer

GreenState Credit Union Retail Title Specialist US:IA:North Liberty

Job ID: 2
Type: Regular Full:Time
of Openings: 1
Category: Retail Processing
GreenState Credit Union

Overview
Responsible for accurate and timely research, tracking, and completion of title processing in retail operations. Provide quality member service to Credit Union staff and members by furnishing and processing necessary title information, providing assistance, and/or answering questions. Maintain member accounts and title documents in accordance with departmental expectations; assure completeness and accuracy of all documents and tracking, and have the ability/knowledge to cross:sell Credit Union products and services.

Pay range for this hourly position is 16.67 : 25.00, with a progressive benefits package.

Responsibilities
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Unions core values and Service Standards in carrying out GreenStates mission and vision.

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Ensures confidentiality of member information.

Performs daily transactions such as posting of loan payments, disbursing checks, deposits, and withdrawals.

Maintains routine correspondence with and for members and staff; includes processing of necessary disclosures and letters.

Maintains members account records in an accurate, thorough and confidential manner.

Maintains and documents papers out, titles out, and error logs. Generates periodic exception reports of these items and advises management, lending, and collections staff as required.

Assists in obtaining members signatures and missing documentation for funded loans in a timely manner.

Researches, processes, and adjusts loan accounts, member account discrepancies and statement problems as necessary.

Perfects title liens and files UCCs.

Limits GreenState risk by tracking titles without liens; communicates with members and lending staff as required to resolve outstanding lien issues.

Uses good judgement and confirms information prior to penalizing member accounts.

Assists with the tracking and logging of all title:related incentive payout reports and exceptions.

Creates, maintains, and manages all electronic title reports through current vendor.

Assists Collections department with title:related tasks and transactions, including but not limited to the ordering, tracking, and disbursal of repossession titles.

Assists the Commercial department in the tracking, management, and release of business and personal titles on an as:needed basis.

Assists the Indirect Lending department and its supervisor(s) in working with dealerships to track and secure titles on indirect loan types.

Adheres to an organized filing system for all paper and electronic documentation and reports.

Prepares documents for scanning and indexing.

Corresponds with other financial institutions and insurance agencies regarding retail loans and their documents, including total loss situations.

Corresponds with all state and county offices regarding title transactions and issues.

Posts general ledger entries, as well as balances related general ledgers and accounts.

Processes paid off loans. Tracks, prepares, and files title release documents and reports.

Supports staff, members, and other financial institutions through prompt attention to group and individual requests for assistance.

Assists in various departmental functions as directed and assigned. Functions may include, but are n


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Area:

  • Other Jobs / Other Jobs - Crafts

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