Retail Store Manager (53821)

Retail Store Manager (53821)
Company:

Mobily Llc


Retail Store Manager (53821)

Details of the offer

MOBILY LLC is deep roots in the telecom industry and an authorized retailer of choice within the family of AT&T brands.
Job Description:
Mobily LLC. Retail Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily LLC encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.
Essential Job Duties and Responsibilities:
Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
Fully accountable for store implementation of The AT&T Retail Promise
Fully accountable for execution of sales, service and customer experience initiatives in store
Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
Ensure every seller follows the Mobily LLC Retail Experience and executes on all Learned Key Behaviors at all times:
Consistently demonstrate excellent leadership and coaching skills
Create a work environment where motivated people can excel
Oversee Store floor experience -- Act as Floor General
Own Customer Coordination, Welcome and Wait Time process
Support Team and assist with customer transactions
Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
Facilitate weekly personnel training/educational sessions
Monitor the Customer Feedback Tool on a daily basis
Resolve or escalate appropriately any billing or service issues
Employee Leadership and Development
Interview, hire, develop and make necessary discipline decisions, including terminations, for store personnel
Inspire and engage employees by motivating team to succeed Lead by example
Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
Improve employee engagement throughout location through appropriate behaviors and actions
Develop and execute individual development plans for store personnel
Conduct On The Spot (OTS) Coaching
Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
Resolve quickly any fraud issues communicated by TSM, may involve working with Asset Protection and/or HQ Credit and Collections
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
Execute on product launches
Partner with Territory Sales Manager to create tactical plans to ensure execution on all KPI's
Actively inspect post-launch and drive improved results with best practices
Inspect that employees are properly trained on new products and promotions and are able to position with confidence
Inspect, document and provide feedback with employee knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
Partner with Territory Sales Manager to review headcount forecast plan and staffing.
Report fraudulent activity to Asset Protection
On call for store emergencies
Inspire others to high performance through collaboration and teamwork

Required Qualifications:
4 years sales/customer service experience in telecommunications or related industry
4 years management experience
Excellent sales skills and demonstrated ability to meet or exceed performance standards
Ability to motivate and lead direct reports
Ability to work flexible hours, including evenings, weekends and holidays
Ability to operate a personal computer, wireless equipment
Strong organizational skills with attention to detail
Effective communication, presentation and interpersonal skills
Familiarity with wireless terminology preferred.

Job Type: Full-time
Experience:
retail management: 4 years (Required)
Retail Sales/ Customer Service: 4 years (Required)

Location:
Riverside, WI (Required)


Source: Jobsxl


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Wireless

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