Currently looking for a Restaurant Operations Manager to assist with the operations of a multi-concept organization.
TheRestaurant Operations Mgr is passionate about Restaurants, Guest Experience, Team Development andprovides strategic direction for the team of General Managers(GMs) and acts as the primary support for the GMs in his/her designated area. The Operations Mgr must convey the company culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to the multiple concepts supporting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership:Mentors all positions within his/her operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel.
Maintain Culture:Support, reinforce, and align decisions with Wingstop?s Culture.
Operational Assistance:Assists GMs to ensure restaurants are delivering the Done Right, On Time promise, and an exceptional Guest Experience.
Training and Development:Trains and develops GMs and AGMs; manages career expectations for the management team; clearly conveys standards.
Manage Strategic Initiatives:Understands, defines, and delivers the purpose, requirements, and desired results of all Company programs. Leads his/her respective Operational Area in the execution of these programs. Directly accountable to, develops strategies & directs support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions.
Leverage Support:Utilize FBO, Operations(QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices.
Develops and Manages Business Planning Processes:Works with the GMs and AGMs to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented.
Restaurant Marketing:Consult with field MKT support and Brand Partner to develop comprehensive sales-driving strategies, ensures effective execution of the Restaurant MKT Program and actively participates and engages with market-wide ACI activities. Drives awareness and makes recommendations [activity and spend] for improving restaurant performance to maximize sales while being smart in managing ROI of Marketing initiatives.
Brand Marketing:Effectively executes Brand MKT campaigns and strategies and provides direct influence over market-wide spend/branding opportunities by representing market expertise to maximize brand exposure opportunities and ROI for those investments.
Financial Accountability:Maintains full responsibility for financial performance directly impacting area restaurant operations. Oversees the financial performance of his/her team of MPs & GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements. Accountable to all aspects of the restaurant EBITDAR ? budget planning, management, and performance.
Financial Analysis:Analyzes business trends and financial data to assess and improve area performance, both operationally and financially.
High School Diploma or GED required; College Degree preferred
For external hire, a minimum of 18 months of multi-unit management with a proven record of success required, preferably in the fast food or casual dining industry. Employment history will be verified.
For internal promotion, minimum of 12 months (18 months preferred) as a General Manager with Wingstop?s; must be in good company standing and with a proven record of increased performance in the areas of positive sales increases, cost reductions/savings (inventory and labor), employee retention/training, along with meeting or exceeding other established/defined company metrics and multiple location experience
Experience in an organization where he/she had specific career progression
Knowledge of the QSR/Fast Casual industry as well as the necessary business acumen of running a complete business unit [Risk, Talent, Facilities, etc]
Knowledge and skills in analyzing profit and loss statements and overall financial performance of store
Knowledge and skills in staffing with a proven record of results
Knowledge of Labor Laws
Knowledge in Food Safety, Local and State Health Requirements, Inspections and Quality, Service and Cleanliness audits
Local store marketing experience preferred
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook, Power Point), various ?Apps?, and able to adapt to new systems easily
The intellectual and physical demands described below are representative of what must be met by a Manager to successfully perform the essential functions of this job.
Ability to lead, motivate, and empower Wingstop?s managers to higher levels of performance
Ability to align crew with Wingstop?s Culture by balancing accountability, seriousness and having fun
Ability to manage basic tasks and fiscal operations for an Area
Takes initiative in solving operational and personnel problems quickly
Has excellent interpersonal and communication skills
Ability to manage all public dealings
Ability to recognize problems and problem solve
Ability to recognize personal shortcomings and willingness to improve
Ability to set goals, create plans, and convert plans into action for individual Restaurants and the entire district
Ability to measure performance, objectively and subjectively as well as hold direct accountability to meet desired performance expectations
May be required to lift, carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
A FOOD MANAGER CERTIFICATE (Serve Safe or Learn 2 Serve) and TABC is required.
MUST HAVE TRANSPORTATION and valid Driver's License as you will report and support multiple restaurant locations for inspections or facilitate meetings.
Job Type: Full-time
Salary: $45,000-53,000/year DOE
Restaurant Management: 4 years (Required)
Restaurant industry: 4 years (Required)
Summary:The Restaurant Operations Manager/Payroll & Real Estate Administratorwill work with the Franchisee/Brand Partner to ensure smooth and efficient restaurant operations for several brands. Ideal candidates will have strong leadership, team building, generating profits, communications, managerial and organizational skills, an interest in all aspects of restaurant administration and infrastructure. Marketing and Grand Opening experience. 1-2 years of administrative experience. Coordinate and participate in weekly, monthly management meetings and/or conference calls and online training. Some college preferred. Individuals who are eager, enthusiastic and interested in becoming part of a dynamic team are encouraged to apply. Bilingual encouraged to apply.
Job Requirements: Operating successful restaurants and managing P&Ls, Inventory and Labor. Team Building from ground up. Creating successful 30-60-90 plans to include growth opportunities and expansions. Handling administrative and clerical procedures and HR related tasks. Light accounting duties such as running sales reports, payroll, billing/book-keeping-data entry. Scheduling repair services with vendors. Strong organizational, verbal and written communication skills. Knowledge of computers and Microsoft Office, including Outlook, Word and Excel. Ability to multi-task. Stable work history. Must be able to interact and communicate with individuals at all levels of the organization. Problem assessment and problem-solving skills. Effective time management skills. Demonstrates the ability to handle confidential information with the utmost degree of professionalism. Professional appearance. Team player. Bilingual a plus.
Experience Required: Minimum 1-2 years of experience in a professional office setting. 1-2 years handling customer relations, 2-3 years working in a Quick Service Restaurant handling P&Ls, Inventory Management, run various reports including PMix and Sales data; developing and leading teams. Ability to problem solve and work independently in a changing and multi-tasking environment with numerous deadlines. Excellent written and verbal communication skills. Demonstrated ability for accuracy and thoroughness. Attention to detail and high level of accuracy. Strong computer skills, especially Microsoft Office (Outlook, Word, Excel,), Online research, applicant/on-boarding, and training portals. Also, the ability to use the latest mobile platforms (FB, IG, Twitter, etc.) and "Apps". Ability to work alone and as a team is helpful.
A FOOD MANAGER CERTIFICATE is helpful.
MUST HAVE TRANSPORTATION as you may have to report to one of our restaurant locations for inspections or facilitate meetings.
Shift: 8:30 am-5:30 pm Monday-Friday, occasional extended hrs until 6:30 pm and will occasionally work Saturdays for community events if needed. (Hours and days are subject to change based on business needs. Our restaurants are open 7 days a week 11am-til midnight)
Compensation: DOE. Please email resume and letter of interest via online application at work4topwings.com
Job Type: Full-time
The hours of the position may vary, therefore as the Restaurant Operations Manager, you need to remain open and flexible to the business hours of operation. We are currently open 7 days of the week from 11 am to midnight, with GMs arriving between 8 am -10 am, and closing 10 pm-midnight (occasionally 1 am). You will need to be accessible to your team of GMs and owner at all times.
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