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RESIDENTIAL RETENTION ADMIN
VineBrook Homes is an internally managed real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single-Family Rental home (SFR) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy targets a unique opportunity building a portfolio of workforce SFR assets in key secondary and tertiary markets. Our growing SFR REIT portfolio is currently comprised of approximately 14,000 homes. VineBrook Homes is undergoing a major expansion of its strategy, expecting to drive toward 25,000+ homes.
JOB DESCRIPTION SUMMARY
The Residential Retention Admin is responsible for securing lease renewals from existing residents, in an effort to maintain resident occupancy. This is accomplished by executing upon a renewal plan as defined by the Portfolio Manager.In addition to executing leases, the Residential Retention Admin is responsible for assisting current residents with concerns regarding their lease or their home. The Residential Retention Admin must maintain a positive relationship with our current residents by providing excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Functions as the primary point of contact for all existing resident lease expirations and process all lease renewals.
The Residential Retention Admin will provide customer service to current residents with regards to lease changes.
Enforcing Lease and Resident Expectations.
Provides Support with Resident Relations.
Special Projects as assigned.
QUALIFICATIONS FOR RETENTION ADMIN
High School diploma.
1-2 years' Experience in property Management
Must be organized and possess the ability to manage time and schedules.
Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills.
Ability to multi-task.
Ability to thrive in a fast-paced environment.
Aptitude with computers, internet, network phone systems, MS Office and Salesforce
Must be capable of working effectively with people from differing backgrounds/education levels.
Must be a natural connector. Ideal candidate will overcome objections andsellour residents on the value of continuing their residency with The Company.
Must be patient. Introducing a rent increase requires the ability to not only "sell" the increase but sell our company. Residents often bring their complaints and concerns to the table at time of renewal, and a resolution requires patience and understanding.
Must be a problem solver.
Must follow through and honor commitments made to residents, especially when working to resolve maintenance issues.
Must have financial astuteness, specifically having the ability to calculate rents and charges without guidance and assistance.
PREFFERED EDUCATION AND EXPERIENCE
Knowledge of Yardi or similar property management software
Knowledge of Sales Force or similar software
Local travel is required. Applicant must have a valid driver's license
Pass a Motor Vehicle, Drug Screen, Credit, andCivil &Criminal Background Check
We offer industry competitive wages and benefits for the Residential Retention Admin position.? Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drugscreening.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Residential Retention Admin for this job. Duties, responsibilities and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience iscloseto what you see listed here,please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, weencourage people from all backgrounds to applyto our positions. Please let us know if you require accommodations during the interview process.
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.? We are also a Drug Free Work Place.? Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.