Rep, Billing

Rep, Billing
Company:

(Confidential)


Rep, Billing

Details of the offer

Company Overview 13; At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. Its a simple idea, but one thats at the heart of our business. Were dedicated to understanding our customers needs and goals to better serve them today and tomorrow. Thats why were always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:
Living Spire (Essential Behaviors)
* We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
* We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
* We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
* We Have Perspective: We strive to gain additional perspective about Spires business and the ever:changing energy industry. We know that every employee plays an important role in Spires success, and we give our best to better understand how to help move the company forward.

Summary 13;

We are seeking a Billing Associate. this position will be responsible for duties associated with customer billing, meter reading and cycle management.

Duties and Responsibilities 13;
:Runs and reviews reports for implausible meter readings prior to upload for bill print
:Issues re:reads and enters corrected readings in billing system
:Performs daily close for billing
:Assigns meters to premises
:Issues orders for meter changes
:Implements routing change program
:Handles monthly billing tasks for Market Based Rate customers
:Provide back up assistance for incoming customer calls and assists with call volume during lunch schedule rotation and other phone:related duties
:The above is representative of the level and kind of duties and responsibilities, which are assigned to this position. As workload or availability of personnel requires, the person performs either temporarily or permanently, other duties that are similar or related.
:Handles the Companys Bankruptcy claims process which includes properly coding the accounts, computing the amount due for pre:petition service, setting up an account for post:petition service, submitting Claims to the courts and similar activities.
:Assists in credit and/or collections duties as assigned by supervisor including approving credit, transferring debt, managing day:to:day activities with external collection agencies, and similar activities.
:All other duties assigned

Essential Characteristics and Competencies 13;
Supervisory Responsibilities 13;

None

Required Education (certifications, licenses) 13;
:High school diploma or equivalent required.

Required knowledge, skill and abilities 13;
:One or more years of related experience and/or training; or a combination of education and experience providing equivalent knowledge
:Ability to demonstrate the core and job category competencies: customer:focused, results:driven, teamwork, communications, adaptability, initiative, problem solving and quality
:Knowledge of administrative and clerical procedures and systems
:Ability to use general and specialized computer applications to manage data
:Ability to read, write and interpret work:related documents
:Ability to establish and maintain effective working relationships with contractors, co:workers


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