The Recovery Representative is responsible for making outbound, inbound, skip and specialty treatment of recovery post charge:off accounts.
Provide customer service to Synchrony customers by effectively communicating payment options, with the goal of addressing outstanding delinquent balances.
Ability to take ownership for accounts allocated in work queues with the objective of identification of a right party contact and effectively building rapport with customers to drive optimal account resolution.
Leverage tools to help improve customer contact or use other effective approved strategies such as letters etc. to communicate with customers.
Exercise discretion, within approved guidelines to present customer with options to address delinquency on account and create a favorable outcome for customer.
Ability to operate in a blended call center environment (outbound and inbound).
Collaborate with Customer Service, Bankruptcy, Probate and the Special Customer Process teams as needed.
Utilizes technical systems effectively and efficiently.
Perform other tasks as assigned.
Minimum 1 year of experience working in Customer Service, Collections or Recovery or in a Financial Services Industry.
Proficient with MS Office applications (Word, Excel, and PowerPoint).
Ability to work a flexible work schedule : includes working evening hours, weekends and holidays
Previous Collections and account management experience preferred
Strong customer service skills
Strong communication skills : both verbal and written, with the ability to influence customers
Ability to work in a fast pace, performance based work environment
Ability to solve problems
Strong knowledge of applicable FDCPA, state and federal regulations governing credit and collections, how they apply to business operations
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4:7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months time in position before they can post for future non:exempt roles. Employees, level 8 or greater, must have at least 24 months time in position before they can post. All internal employees must have at least a consistently meets expectations performance rating and have approval from your manager to post (or the approval of your manager and HR if you dont meet the time in position or performance requirement).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. Representatives are available from 8am : 5pm Monday to Friday, Central Standard Time.