Radiology Service Desk Coordinator

Radiology Service Desk Coordinator
Company:

Atria Consulting


Radiology Service Desk Coordinator

Details of the offer

We are seeking motivated individuals who will provide excellent customer service in a healthcare radiology service desk setting.
Responsibilities:

Respond to support tickets in a timely manner

Provide detailed notes of all activities and interaction in the system all activities

Provide superior customer service

Must be able to communicate effectively with key organizational stakeholders and be able to deal with a high-pressure environment with SLA escalation procedures for resolution.
Qualifications:

Experience working in a hospital and/or with radiologists is required

Experience working in a service desk environment

Must have excellent communication skills

Must have excellent Computer Skills

Must be able to document and type 40 words a minute

Familiarity with HIPAA and other relevant privacy regulations in healthcare.

Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS)

Experience with ticketing software a plus

Requirements

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