Property Care Coordinator

Property Care Coordinator

Natural Retreats

Property Care Coordinator

Details of the offer

Do you enjoy bothmulti-taskingandproviding guest fulfillmentwhile experiencingexciting moments in time? If so, this maybe the opportunity forYOU!
We are looking for anenthusiasticandreliable Property Care Coordinatorto join ourgrand team!! This position isfull-time, year-roundand comes with aspectacular benefit package! TheProperty Care Coordinatorwill ensure that all guests have accurate information and all homes are guest ready. Guest Services personnel will function as one of the primary interfaces with all guests upon arrival and will address and distribute guest requests throughout their stay through the proper channels. This person will be responsible for the report of all guest and owner communication called into the office when they are working, documenting of all calls and, and that resolution is documented in NRES to the person it was assigned to.
Benefits & PTO:
Benefits are effective after 30 daysof full-time employment for:medical, dental, vision, flexible spending accounts, dependent care accounts, health savings accounts, 401K retirement plan options with 3.5% company match!
At Natural Retreats, we want to ensure our Team Members recognize how valued they are to the company by offeringfree benefits(100% company paid)such as:short-term disability insurance, long-term disability insurance, and $50,000 life insurance policy!
We at NR love to vacation and encourage our Team Members to utilize their15 days paid vacation time! We also offer9 paid holidays,7 days ofsick leave, and up to5 "NR Days",where the company provides a$1,500 allowanceto book at stay at the NR location of their choice!
Job Responsibilities:
Assist in overseeing the operation of the Mammoth Lakes retreat and portfolio
Support the General Manager and other team members
To be a brand ambassador, promoting all NR locations and services to guests and colleagues alike.
Ensure that all guests receive amazing customer service in all aspects of their stay from arrival through to their departure
To ensure all residences meet Natural Retreats housekeeping brand standards in terms of safety, cleanliness and hygiene.
Ensure all properties are ready and correctly set up according to brand standards prior to every guest arrival.
Ensure open, honest and timely communication to the onsite team, all departments and supporting offices at all times.
Greet guests, sign for packages, post office pick up, and answer the general office phone/questions
Make arrangements with vendors
Emergency on-call phone ? all of team will be tasked with this responsibility
Assist with Retreat Marketing and Social Events
Communicate with guests on the phone and electronically
Perform complete Home Inspections (such as check-ins/check-outs) prior to guest arrival to ensure accommodation is prepared to Natural Retreats? standards
Perform complete inspections following guest departures to ensure no damage to property has occurred and work with General Manager to rectify any issues encountered
Identify, implement, and/or assist with projects designed to enhance and improve the services of the company
Assist with the general administration of the office as needed and other duties assigned by management
Responsible for reporting of guest incidental charges (lost keys, phone use, deliveries, etc.) to the Retreat Manager
Record all guest and owner communications called into office and enter in NRES. Follow up with person assigned to daily
Maintain a clean un-cluttered front desk work area
Responsible for detailed knowledge of property inventory, location, amenities etc.
Account for all housekeeping inventory ensure inventory is refilled needed
Prepare check-in packets for arrivals as needed
Deliver items during cleans as required and act as the ?runner? to ensure all homes are guest ready
Other duties as assigned

Experience and Skills:
Excellent oral and written communication skills over the phone, face-to-face, emails, etc.
Detail oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
Reliable transportation during extreme weather conditions
Valid driver?s license
General knowledge of basic maintenance items in homes
Computer savvy and able to learn new software programs
Ability to make strong personal connections with coworkers, vendors, owners, guests, etc.
Computer proficiency in Microsoft Office Suite
Ability to effectively prioritize and execute tasks in a fast-paced environment
Ability to manage time independently and complete projects to provide deadlines with minimal oversight in a fast-paced environment
Ability to work collaboratively with a team but also independently for periods of time

Experience in hospitality, property management, sales, and/or retail
Experience in a similar role

Physical Demands:
While performing the duties of this job, the Team Member is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The Team Member frequently is required to stand; walk; use hands/fingers to handle or feel; and reach with hands and arms. The position will require walking for periods of time throughout the day on uneven surfaces or across company property and into homes. The Team Member may have to reach above shoulder height or below the waist or lift as required to file or store materials throughout the day. Proper lifting techniques are required. The Team Member must be able to lift 50 lbs. and use proper lifting techniques. Lift items include but are not limited to heavy packages, lines/laundry, boxes, etc.
Position Type/Expected Hours of Work:
This is a full-time position. Due to the nature of the job, the Team Member should be flexible with his/her hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all of our Team Members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The Team Member should always be available in case of an emergency, which includes evenings and on-call hours. Generally, this may mean working some inconsistent hours. Work hours will be forty (40) per week with all overtime approved in advanced by the General Manager. Vacation is generally taken outside of peak season. Exact daily schedules may vary from season to season and differ from in-season to off-season.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Guest Services: 1 year (Preferred)
Hospitality, property management, sales, and/or retail: 1 year (Preferred)
Microsoft Office Suite: 1 year (Required)

Driver's License (Required)

Morning (Required)
Mid-Day (Required)

Working Days:
Monday (Preferred)
Tuesday (Preferred)
Wednesday (Preferred)
Thursday (Preferred)
Friday (Required)
Saturday (Required)
Sunday (Required)

Work Location:
One location

Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Flexible schedule
Parental leave

Pay Frequency:
Bi weekly or Twice monthly

This Job Is:
Open to applicants who do not have a high school diploma/GED
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
A job for which people with disabilities are encouraged to apply

Weekends required
Holidays required
Day shift
Night shift
8 hour shift

Source: Jobsxl


  • Call Center - Customer Support / Customer Service Coordinator



  • Basic

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