Production Support Engineer

Production Support Engineer
Company:

The Judge Group, Inc.


Production Support Engineer

Details of the offer

Location:
Tempe, AZ

Description:
Our client is currently seeking a
Production Support Engineer
in Phoenix, AZ.
For immediate consideration please forward a resume to Kevin Gorence at **********
Must have permanent US Work Authorization (W2 only)

This job will have the following responsibilities:

Oversee production support of core platforms, including triaging and escalating issues, translating functional requirements to technical requirements, and identifying options. Partner with business users and act as a liaison between business and technical teams. Coordinate User Acceptance Testing and provide support during platform release activities. Demonstrated experience as a Business Analyst with track record of delivering business process requirements and use cases is required. Highly proficient experience and understanding of Agile Scrum. Solid understanding of relevant business issues, projects and tech team roadmaps. Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills. Excellent written and verbal communication skills. Strong knowledge of JIRA, Confluence, Visio Drawing tools along with general familiarity with Outlook and other MS Office applications is required. Ability to work flexible hours as needed. Experience managing multiple , complex and cross functional projects, with emphasis on systems, technologies, business process redesign, and knowledge of technical environments. A background in the financial services industry is a strong plus.
Qualifications & Requirements:
Salesforce
Genesys Softphone imbedded in Salesforce
Support Service reps in call centers / handling overflow support tickets
Supporting several different voice solutions
Aruba devices
SVO into their computers at office
Documentation / Analysis / Developing dashboards - splunk
On call rotation will be required
Working with Dev teams on documentation new functions
Strong Genesys skills
Employee MAC's (Moves / Adds / Changes)

For immediate consideration please forward a resume to Kevin Gorence at **********
Must have permanent US Work Authorization (W2 only)
Contact:

**********
This job and many more are available through The Judge Group. Find us on the web at
www.judge.com


Source: Dice


Area:

Requirements

Php developer

PHP Developer - Urgent!! This Jobot Job is hosted by: Chris Gorman Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume...


From Jobot - Arizona

Published a month ago

Product design specialist

Location: Raleigh, NC Description: Our client is currently seeking a Product Design Specialist TOP REQUIREMENTS: UX and UI design are the core skills we'll...


From The Judge Group, Inc. - North Carolina

Published a month ago

Data scientist - intermediate

Location: Ladue, MO Description: Our client is currently seeking a DATA SCIENTIST - INTERMEDIATE Position: Data Scientist Job Type : Contract Location: St...


From The Judge Group, Inc. - Missouri

Published a month ago

Help desk

Location: Des Moines, IA Description: Our client is currently seeking a Help Desk Analyst for a long term contract role This job will have the following...


From The Judge Group, Inc. - Iowa

Published a month ago