Product Support Service Engineer

Product Support Service Engineer

Hiab Usa

Product Support Service Engineer

Details of the offer

This is a Remote Role
Company Information:
Kalmar is part of Cargotec
Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy-efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.
Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference. Making your every move count.
Description of role:
We are looking for a self-motivated, energetic team player to join our organization. This position will play an important part in, and contribute to the success of our US organization.This position is responsible for providing maintenance & repair service to all brands of Container handling equipment at customer locations with a focus on Electrical repair and diagnosis. Candidate will also be responsible for assisting personnel in the field, with documentation, report of labor, work orders and inspections.
If you are seeking a challenging and rewarding career, are motivated and have a strong work ethic, and are interested in working in a world-class, global environment with state-of-the-art projects and technology then we invite you to apply for our role. Preference will be given to military veterans and those with advanced technical training and experience.
Supportive, challenging and diverse working environment
Competitive compensation
Life insurance plans with paid vacation
Nine paid holidays.

Providing timely diagnosis/repair and regular preventative maintenance to the Kalmar product lines, utilizing hand, air and electric hand tools
Communicate with customers to determine equipment problems and, when necessary, travel to customer locations to make adjustments/repairs on units.
Must be capable of using Microsoft Word, Excel, Access and PowerPoint.
Assist with the commissioning of new equipment into service.
Ensure that equipment is operating according to specifications.
Train the customer to operate the equipment.
Provide the customer with equipment service manuals and other materials according to contract specifications.
This includes the preparation and updating of PowerPoint presentations that will be used for training customers.
Maintain follow up with the customer to provide additional information or to resolve problems.
Relay design or functional problems identified in field operations to Engineering. Relay information concerning customer needs and problems to Sales and Engineering and assist with current production projects as needed.
Program and test Electronic Equipment for Spare Parts or Warranties.
Install software upgrades in the field.
All visits will be documented with a call report once a trip has been completed.
Make travel reservations including, airline, and hotel and car rental. A valid Driver?s License and Passport are required.

Commercial or Technical background
Minimum requirement high school diploma
Preference will be given to Veteran?s and those with advance technical degree and/or training

(1+) year of experience in mechanical or electrical troubleshooting, and equipment repairs.
Specific experience with Motors, Controls, PLC?s, hydraulics, steelwork and/or rigging is helpful.
Candidates must be able to work at elevated heights
Experience in commercial and/or large electronic equipment a plus

Strong aptitude toward control system logic
Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred
Good organization skills
Demonstrate a strong work ethic, dependability, and initiative.
Good communication skills
Fluent in English both spoken and written
Good problem solving skills

Other information
Candidates must have a Valid Driver?s license, and be able to obtain a TWIC card and Waterfront pass.

Indeed Hire and HIAB USA are working together to find the best candidate for this job.
By applying, you agree to be contacted by our agent, Indeed Hire, and receive updates via text and phone about your application.
Job Type: Full-time
Salary: $80,000.00 to $90,000.00 /hour
Engineering: 1 year (Required)
mechanical or electrical troubleshooting: 1 year (Required)

High school or equivalent (Required)

Driver's (Required)

Job distance:
Chicago, IL: Between 31 and 40 miles (Preferred)

Source: Jobsxl


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