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Requisition ID Job Category : Maintenance / Construction / Operations
Job Level : Individual Contributor
Business Unit: Customer Care
Job Location: Fremont
In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG and Es alignment around the customer.
The Metering Services and Engineering Department (MS and E) is responsible for the efficient management of 5 million electric meters and 4 million gas meters. It is accountable for ensuring safe, accurate and reliable meters and is part of the cross:functional team that delivers safe and reliable gas and electricity and provides accurate bills to our Customers. This department's objectives are achieved through strategic and operational meter asset planning, management, meter specifications, troubleshooting, repair, regulatory compliance, meter information support, and a focus on continuous improvement.
This is an IBEW Local 1245 represented classification, which has over 100 years of experience representing employees at PG and E.
Responsible for performing testing and replacing of parts necessary to maintain meters and equipment in a safe reliable manner.
You will be responsible for the warranty program administration for all PG and E gas and electric metering equipment and the coordination between manufacturers and vendors regarding warranty repairs and operations. You will generate and review ad hoc reports regarding warranty claims for new incoming materials (QA) and field returned equipment and collaborate with Engineering, Materials, GEMS Meter Plant, Field, and Asset Management Manager regarding warranty returns and materials disposition. This position reports directly to the Fremont Gas and Electric Metering Services Plant Manager.
This position isMonday through Thursday from 5:30am to 4:00pm.
Manually cleans meter and regulator parts.
Operates intest provers to test meters not over 425 cfh capacity.
Operates materials handling equipment as hoists and dollies.
Operates tools and equipment used in disassembling and cleaning meters and regulators for repair.
Paints meters and regulators by brush or manual paint spray equipment.
Performs general housekeeping duties.
Tests for and repairs external leaks on meters and regulators.
Partner/Direct the GEMS materials handlers to facilitate shipping metering related material, warranty and QA as needed.
Generate and analyze ad hoc reports regarding warranty claims status, equipment, components, parts, manufacturers, and vendors.
Design, create, and maintain processes to for RMA procedures.
Design, create, and implement shipping processes for Engineering projects.
Design, create, and implement forms to use with Materials Handlers to improve the tracking capability and work process.
Design, create, and implement forms for inventory organization.
Advise and work with IT on SmartTrack process to maintain and improve the software system.
Collect, compile, and review materials and warranty disposition for warranty claims.
Complete and submit warranty claim forms and provides supportive documentation to manufacturers and vendors for processing.
Coordinate activities between PG and E Materials and Transportation to route materials to appropriate vendors.
Create Material Problem Reports (MPR) in SAP for QA failed material.
Track and report out the GEMS north canopy Inventory
Manage returning overstock metering equipment back into inventory
Release new QA meter
Built at: 2021-07-26T04:05:37.645Z