Pending Reclassification To Distributed Computer Systems Analyst Ops : 60932801

Pending Reclassification To Distributed Computer Systems Analyst Ops : 60932801
Company:

(Confidential)


Pending Reclassification To Distributed Computer Systems Analyst Ops : 60932801

Details of the offer

Requisition No:176741 Agency: Children and Families Working Title: PENDING RECLASSIFICATION to DISTRIBUTED COMPUTER SYSTEMS ANALYST OPS :

Position Number:

Salary: 17.50 : 18.75 HOURLY

Posting Closing Date: 05/28/2020

This is an Open Competitive Opportunity

Pending Reclassification to Distributed Computer Systems Analyst OPS
Working Title: Desktop Support Analyst
This vacancy is located in Tallahassee, Florida.

SPECIAL NOTES:
Only US citizens and lawfully authorized alien workers will be hired.
All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, the SSS website: sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re:employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. The information must be disclosed on the State of Florida application even if you are attaching a resume.

DESCRIPTION:
This is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end:users including the hardware, software, and communications components. Standard Support coverage is Monday through Friday, 7:30 AM EST to 5:30 PM EST. However, hours may fluctuate and/or include weekends and evenings on occasion.

REQUIREMENTS:
Experience in customer call documentation and tracking system/ticketing system
Strong technical understanding of computer hardware, software and networking systems (troubleshooting)
Experience in a fast:paced Customer Service Oriented environment

OTHER JOB:RELATED REQUIREMENTS:
Valid Drivers License and must possess operational private vehicle for use in the performance of daily work activities
Working outside normal shift/business hours
Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.
Ability to lift 30 pounds and move equipment

PREFERENCES:
Experience in support of Microsoft Office 365 applications
Experience in support of Windows 7 or newer Windows operating systems and compatible applications
Experience in an IT Support environment
Knowledge of VoIP products and support

EXAMPLES OF WORK:
Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end:users including the hardware and software components to both Department and outside agency customers.
Coordinates work assignments with appropriate Department staff as well as other desktop support staff. Performs necessary follow:ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation. Providing detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures.
Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.
Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and othe

Requirements

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