Patient Support Specialist

The Patient Support Specialist is responsible for responding to patient inquiries regarding insurance benefits, patient responsibility, insurance updates, payment plans, eligibility and claims in a confidential, professional, and ethical manner. Communication with patients must be timely and documented in Athena. This role reports to the RCM Patient Support and Collections Manager.
Job Responsibilities: Respond to patient questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, patient responsibility, eligibility and claims in a confidential, professional, and ethical manner. Resolve patient issues and complaints in a timely manner. Establish payment plans as requested. Document Athena with clear, concise and thorough notes Work patient cases/inquiries in Athena. Respond to patient calls/requests within 48 hours of initial request. Research and analyze data to address operational challenges and customer service issues. Report on any trends to management. Provide patients with requested information, including those that are difficult and upset. Assist with other billing/collection duties, as needed. Job Requirements: High School/GED Education required Previous experience in medical billing or a related field is preferred. Proficiency in electronic health records and billing software preferred. Athena experience preferred. Benefits & Compensation: Health, Dental, and Vision InsuranceHealth Savings Account (HSA) and Flexible Savings Account (FSA) Option401k Retirement PlanLife and Disability InsurancesPaid holidays/PTO Please note: Advantia Health provides unparalleled healthcare to our customers by employing the most highly qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment. Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.