Patient Care Coordinator

Patient Care Coordinator
Company:

(Confidential)


Patient Care Coordinator

Details of the offer

Hometown Urgent Care is seeking a Full Time/Temporary Patient Care Coordinator to work at our Portage, Michigan location. The ideal candidate will have a positive attitude, be a team player and we are looking for someone who is seeking a long:term employment opportunity, has weekend availability.

Job Description:

The Patient Care Coordinator provides support with daily activities of the center including greeting patients and visitors answering incoming calls, patient registration and patient referrals. Serve as liaison between patients and the medical support staff. Perform and follow through with clerical and secretarial activities inherent to the operations and needs of the department under the direction of the manager. Work closely with the medical support staff to ensure efficiency and optimal delivery of services. Provides back up support to the medical assistant and clinical staff

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcome patients and visitors into our Care Centers with compassion and provide exceptional customer service.
- Answer telephone, screen and direct calls, takes messages and provides information.
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Provide patients initial paperwork, and obtain copies of insurance and identification cards.
- Register patients, update patient records, and verify insurance accurately and timely.
- Follow company procedures related to workers' compensation and occupational medicine patients.
- Determine, collect and process patient payments and address collection and billing issues.
- Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow:up appointments, and fulfill medical documentation requests.
- Balance daily patient charges (cash, check, credit cards) against system reports.
- Complete closing procedures by preparing closing documentation and submitting required reports.
- Prepare, sign, and drop the deposit in the safe on a nightly basis.
- Complete cash control procedures and secure financial assets.
- Maintain complete and accurate documentation.
- Maintain office supplies.
- Observe safety and security procedures; promote a safe and pleasant work environment.
- Regular attendance to ensure efficient clinic operations.
- Updates job knowledge by participating in educational opportunities
- Travel to care centers within designated region.
- Maintain work area and lobby in neat and orderly manner.
- Utilize formal channels of communication to report concerns, personal requests and patient issues.
- Respect patients right to privacy and confidentiality.
- Maintain an orderly and professional working atmosphere.
- Report to work properly dressed according to the approved dress code.
- Adhere to guidelines concerning working hours and break periods.
- Understand and follow departments organizational policies and procedures.
- Assist center manager in prioritizing work activities, evaluating effectiveness and modifying activities when necessary.
- Meet deadlines for work assignments and inform work status and progress to supervisor.
- Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided.
- Perform related work as requested.

IF YOU ARE QUALIFIED FOR THIS POSITION YOU WILL RECEIVE AN EMAIL WITH SCREENING QUESTIONS WITHIN 2 BUSINESS DAYS. PLEASE CHECK YOUR JUNK OR SPAM AS THE EMAIL MAY GO THERE.

Requirements


Knowledges:

  • PROGRESS

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