Overnight Member Services Representative

Overnight Member Services Representative
Company:

Planet Fitness


Overnight Member Services Representative

Details of the offer

TheOvernight Closer (Member Services Representative)will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day?s shift for that business day as well as creating an accurate bank deposit.

Hours for the position:

Thursday-Saturday9:00pm- 7:00am

Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system
New member sign-up
Take prospective members on tours

Facilitate needed updates to member?s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Close shift for that business day
Create a bank deposit for next day

Qualifications/Requirements
Customer service background preferred
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member?s expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent required
Must be 18 years of age or older

Physical Demands
Requires long periods of walking and standing during entire shift; may include up to 8 hours
Continual talking in person or on the phone during shift
Ability to work 3rd shift (overnights)
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift


Source: Jobsxl


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Basic

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