Operations Manager

Operations Manager
Company:

Technosphere, Inc


Operations Manager

Details of the offer

Job Title: Operations Manager
Location: Seattle, Washington but temporarily remote due to COVID-19
Type: 6 months contract (C2C or W2 okay)
Interview: Phone/Skype

DESCRIPTION
The client is seeking a highly capable
Operations Manager to lead operations teams and function as the primary interface with the customer on operational issues for key programs.
To be successful in this role requires superior communication skills with technical, business, and leadership stakeholders. The Operations Manager will lead operations teams in support of production, pre-production, and deployment activities. This includes developing a culture focused on resiliency, managing business impact from operations issues and activities, and maintaining a sense of urgency and quality across resources urgency in the face of business impact, and leveraging best practices and frameworks to ensure consistency and accountability.

RESPONSIBILITIES
Lead evolution of operations team structure, processes, and culture to provide increased effectiveness, responsiveness, and accountability
Drive operation s team response and resolution to production issues (bridges, customer communications, SME engagement, DR/fail-over, RCA s and reporting, etc.)
Ensure operations teams are prepared for deployments and post-deployment support by working closely with dev teams, release managers, and customer.
Improve processes and metrics around change management, problem management, incident management
Evaluate knowledge DB, analytics/dashboards, and service catalog, to recommend enhancements
Survey operational tooling including backup/restore, disaster recovery, monitoring, and provisioning tools, and recommend add-ons, integrations, or replacements to streamline operations
Oversee development of playbooks, blueprints, and their automation for pre-production environment setup and testing
Collaborate with customer s IT operations management managers and domain leadership strategic direction, priorities, and progress.

ESSENTIAL QUALIFICATIONS
10+ years of experience building sophisticated and automated operational management platforms in a Cloud or On-Premises environment, particularly building service integration capabilities between multiple platforms
Qualified in SRE, AgileOps, ITIL, TOGAF or similar ITSM frameworks, particularly focused on Service Operations or Service Transition
Highly technical and analytical, possessing significant IT implementation and operations experience
Deep hands-on experience working on the design, development and deployment of an enterprise supporting systems at a global scale
Operations professional experienced in operational support for applications, either on-premises or in the cloud
Desire to take on strategic leadership roles and developing infrastructure automation and infrastructure-as-code
Monitoring and logging tools including AppDynamics, Splunk, Grafana, dashboards, Jira, and Slack
Knowledgeable in key operational tools (such as Jira, ServiceNow, Jira Service Desk, Chef, Puppet etc.)

PREFERRED QUALIFICATIONS
Experience with PCF, Oracle (e.g. OFSLL), AWS, microservices, restful APIs, Apigee, etc.
Superior verbal and written communication skills, with the ability to work effectively across internal and external organizations.
BS degree in Computer Science or Engineering background preferred; Masters degree desired
Strong hands-on Linux and Windows-based systems administration skills, in cloud and/or on-premises environment
Building and maintaining run-book style automation or orchestration platforms in global, distributed Enterprise IT environments
Previous experience assessing, optimizing, managing, automating enterprise IT service management processes
Administration of continuous integration and continuous deployment (CI/CD) servers such as Jenkins, gitlab, Bitbucket.

To apply, please send your updated resume.


Source: Dice


Area:

Requirements


Knowledges:

  • Linux

Infrastructure engineer in colombia

Our company is R&D focused with 200 of the brightest minds in DC. We are made up of 40% PhD level researchers and over 100 top notch engineers to support some...


New York

Published a month ago

Infrastructure engineer in colombia

If you are a Project Architect/Project Manager with experience, please read on! What You Need for this Position - LEED - Owner's Rep - License - Registered...


New York

Published a month ago

Cad designer

We are an upscale full-service marketing firm in Bethesda. We are looking for an experienced PPC Manager to help us get the most out of our ad campaigns for our...


Minnesota

Published a month ago

Multifamily lead superintendent

We are an ENR top ranked Contractor with an urgent opening for a Sr Project Engineer to build an iconic ground-up mixed-use project in Seattle. Top Reasons to...


Colorado

Published a month ago