Non-Technical Project Manager Ii

Non-Technical Project Manager Ii

V-Soft Consulting Group, Inc

Non-Technical Project Manager Ii

Details of the offer

Non-Technical Project Manager II
Primary Location
: Charlotte, North Carolina

V-Soft Consulting is currently seeking a
Non-Technical Project Manager II
for our premier client in
Charlotte, North Carolina
. This is a
position in
telecommunication industry.

Education and Experience »
BA/BS Required Or Equivalent Experience
Number of Years Experience in related industry (Telecommunications, IVR, Cable) 5+ Experience working for companies with technology or software products 1+ Prior Leadership 3+
Skills/Abilities and Knowledge Related Work Experience
Avaya PBX and call center experience
Knowledge, Skills and Abilities »
Ability to read, write, speak and understand En32glish
Ability to analyze and synthesize complex data
Ability to listen to and interpret the needs of the customer
Ability to make decisions and solve problems while working under pressure
Ability to use personal computer and software applications (i.e. Microsoft Office etc.)
Ability to work with others to resolve problems, handle requests or situations with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to manage multiple projects while coordinating efforts across a variety of functional areas
Customer focused
Exceptional written and verbal communications skills
Independent thinker
Project management skills
Strong knowledge of telephony and customer support systems
Strong analytical approach to presenting recommendations and making decisions
Technically savvy
Familiar with PBX Call routing technology involving call center environments
Ability to develop comprehensive test plans.

Job Responsibilities:
Assist in managing the prioritization of new features
Continuously iterate and improve Clieny’s IVR, based on extensive analysis of IVR call flows, exit points, utilization, speech performance, and call listening.
Make recommendations based on data for process improvement and strategic business decision making
Define success metrics for new projects and track daily performance for existing products to ensure the team is moving towards defined goals
Compile Executive level reporting as required
Actively and consistently support all efforts to simplify and enhance the customer experience
Manage and coach individual contributors
Must be comfortable working within a constantly changing environment

V-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia.

V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others.

Like what you hear? Apply with V-Soft today!

For more information or to view all our open jobs, please visit or call (844) 425-8425.



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