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Network Control Technician I

Network Control Technician I
Company:

Black Knight Inc


Details of the offer

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION

Performs first-level and/or second-level problem determination and restart/recovery of on-line system resources. Maintains configuration and operational documentation reflecting the most current state of the network.

GENERAL DUTIES & RESPONSIBILITIES

Responsible for the continuous monitoring and control of the status and performance of on-line network systems.
Works with technicians involved with proper maintenance and operation of telecommunications systems and equipment.
Identifies network problems, isolates root causes, and initiates corrective action. Escalates unresolved problems based on severity criteria and tracks problem trends. Maintains status and incident logs of all network component failures.
Responsible for tracking change-control activities by verifying that modifications to the network have not impacted user availability or performance.
Determines priority of action and additional resources required, based on severity of service interruption.
Provides technical analysis to all clients to isolate issues and develop strategies to restore or activate services.
Interfaces with Technical Support, Customer Service and Product Support teams to resolve problems in a timely manner. May communicate with clients to provide quick and accurate problem determination/update.
Ascertains compliance with security, safety, and environmental guidelines.
Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements.
Updates departmental documentation and databases.
Participates in disaster recovery testing and actual recoveries for local and remote locations.
Performs other related duties as assigned.
EDUCATIONAL GUIDELINES

A Bachelor's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Knowledge of computer networking and WAN (Cisco Routers, Frame Relay) and Local Area Network (LAN) environments
Knowledge of various WAN protocols such as Bisync, SNA, Frame, Cisco, etc., and other router protocols
Knowledge of various PC and host applications
Strong understanding of front end processor equipment and various patch and cabling equipment
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent decision-making, problem-solving, team, and time management skills
High degree of human and customer relations skills
Ability to utilize appropriate diagnostic tools to aid in trouble shooting procedures
Ability to set priorities and multitask complex issues
Ability to work with vendor personnel to resolve problems and issues on behalf of the client or the company
Ability to provide timely responses and accurate problem analysis information to users at all levels
Resourceful and proactive in gathering information and sharing ideas
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Network Control Technician I

Entry-level role requiring basic skills with moderate level of proficiency. Has general understanding of principles in one or more network/WAN/LAN environments, technologies, protocols, etc. Provides timely responses to all user reported problems based on established Network Control standards. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three (3) years of experience with networks/WAN/LAN.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.


Source: Dice

Requirements


Knowledges:
Network Control Technician I
Company:

Black Knight Inc


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