Location:
Quantico, VA
Description:
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Job Profile: Help Desk Technician II
Job Description: Join us and be a part of the team of men and women that solve some of the world's most complex technical challenges. The NCIS team is searching for a Tier 1 Lead Help Desk Technician to join their program in Quantico, VA.
The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
NCIS provides the DON with threat status and warnings associated with terrorist, criminal, cyber, and counterintelligence activity throughout the world. NCIS is the only DON organization that has the information and responsibility to fuse and analyze the national intelligence and law enforcement information necessary to provide these warnings.
The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States Navy and Marine Corps.
This position is part of the IT Technology Development division within the NCIS ITD organization. This position performs the following functions:
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
- HS Diploma; AAS degree preferred
- 2+ years of IT support experience
- Required: Security+
- Required: Secret clearance. Must be able to obtain a TS/SCI clearance
Contact:
This job and many more are available through The Judge Group. Find us on the web at
www.judge.com