Member Service Representative (Full Time)

Member Service Representative (Full Time)

Navy Federal Credit Union





Member Service Representative (Full Time)

Details of the offer

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:
Competitive compensation with opportunities for annual raises, promotions, and bonus potential
Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
Consistently Awarded Top Workplace
Nationally recognized training department by TRAINING Magazine IND123
An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.
Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.

Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform-banking functions
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned

Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired -Experience in member/customer service preferably in a call center, retail banking or financial institution
Desired -Experience in working in a credit union environment

Hours:Available Monday ? Saturday: hours based on business needs.
Location:9494 W Northern Ave., Ste107 Glendale, AZ 85305
Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Source: Jobsxl


  • Call Center - Customer Support / Telephonist



  • Basic

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