Member Service Representative

Member Service Representative
Company:

(Confidential)


Member Service Representative

Details of the offer

GreenState Credit Union Member Service Representative US:IA:Coralville Job ID: 2
Type: Regular Full:Time
of Openings: 1
Category: Retail
GreenState Credit Union

Overview
GreenState is now taking applications for the Member Service Representative role. Ideal candidates will be friendly, patient, and conscientious team players who will constantly strive to do accurate work. GreenState will value your loyalty, attention to detail, cooperative attitude, and ability to do their job well, time and time again. Service starts with this key role and as an MSR, you are our service champion.

If youve got a passion for service and are willing to learn, we will train you No degree required.

As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your high quality work

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Position details:

Monday through Friday from 8:45 am : 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am : Noon.

Pay range for this hourly position is 12.71 : 15.88 with a monthly incentive opportunity and a progressive benefits package.

Responsibilities
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenStates mission and vision. Acknowledge/Greet each member with Welcome to Your Credit Union Appearance : Adhere to GreenStates Credit Union dress code policy for front line staff Communication : Speak professionally and clearly. Use proper vocabulary such as Good Morning, Happy to help, Certainly, Absolutely etc. Individual Needs : Take ownership of members issues and creates a positive experience. Exceed Expectations : Always go above and beyond expectations and perform requests with the smile, happy to help attitude. Confidence : Own your knowledge Thank you : Thank each member for their business and make them feel valued. Sales : Ask questions, listen to your members needs and offer solutions that make sense. Promotes and implements GreenStates values: We Go Above and Beyond Were Truthful and Accountable Were Adventurous, Creative, and Open:Minded We Embrace Continuous Improvement and Efficiency We Create Fun We Build Positive Team Spirit We Grow Through Learning Were Bold yet Humble Adheres to the Credit Unions Core values and Service Standards in carrying out GreenStates mission and vision while following the 5 Star Service Standards. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability.


Source: Tiptopjob_Xml


Area:

  • Sales / Trade Representative - Sales

Requirements

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