Manager : Project/Process

Manager : Project/Process


Manager : Project/Process

Details of the offer

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.

Job Summary 13;

We are a dynamic, global organization seeking a forward thinking Project/Process Manager. The successful candidate should be able to serve as a liaison between DFIN and Offshore operations and provide guidance for both operations/ongoing project management and Client Success activities. The successful candidate will meet the requirements below:

:Knowledge of Financial Services industry, its standards and processes
:Ability to work in a fast:paced environment that handles time sensitive and secure transactions
:Must possess strong people management skills
:Previous experience / general understanding of client focused solutions and account management
:Knowledge and understanding of tasks that may include but not limited to project management, strategic planning, sales support, product design, service application, logistics, and marketing
:Excellent project management skills is a must
:Ability to manage multiple projects and relationships simultaneously
:Domestic and international Business Process Outsourcing (BPO) experience
:Detail:orientated and able to support a team of client service specialists
:Excellent writing skills are essential
:Strong interpersonal and communication skills including a firm and patient demeanor
:Ability to anticipate customers needs and match them with appropriate products and services
:Proficient in MS Office Suite (including Word, Excel, PowerPoint and Visio)
:Bachelors degree or 5:7 years of relevant industry BPO work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience

Principal Responsibilities 13;

Service Delivery

:Understand client work demands and ensure on:site, near:site and offshore teams meet outlined service commitments and expectations
:Participate in weekly/monthly meetings with service and/or management teams. Assist in the creation of operational action plans and issue resolution
:Establish SLA reporting with operations team, deliver as agreed upon with manager. Review and interpret information to proactively identify and resolve issues
:Work with operations team to coordinate the development of a process improvement plan to enhance operational and financial performance
:Provide forecast and track/analyze cost variance. Review service gross margin and work with management and operations on plans to improve profitability

Employee / Team Development

:Provide guidance to the day:to:day management of activities
:Set direction and provide oversight into key DFIN internal activities to ensure consistency, accuracy, and compliance across all products and service. These activities include:

:Schedule and conduct periodic meetings with senior management to understand the current business landscape, as well as upcoming changes. Understand the impact on the clients environment and services provided by DFIN
:Coordination and delivery of Quarterly Business Reviews across products and services within scope of responsibility
:Understand the DFINs long:term objectives and work to define and develop relevant goals and initiatives
:Coordinate reviews of operational metrics, translate metrics to business information, and oversee the development of resulting action plans. Facilitate operational planning for upcoming business events
:Provide thought leadership by coordinating and researching benchmarking studies / whitepapers, deli

Source: Tiptopjob_Xml


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