Responsible for the quality assurance of all work performed within the Loss Mitigation department. Perform Quality control audits monthly to ensure loss mitigation activities are in compliance with investor/client/insurer guidelines. Validate that all calculations are accurate, all required approvals have been received, and all documentation has been verified and is accurate. Review foreclosure sale date report and ensure all files with foreclosure sale dates have been addressed. Compile weekly reports and assist Supervisor in identifying process gaps mentoring the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Attend and participate in all team meetings
Assist in responding to Footprint tickets and HUD/VA/GSE inquires within 24 hours.
Perform Quality Control audits on each staff member monthly
Monitor the loss mitigation pipeline and identify any gaps in our review
Review foreclosure sale date report and ensure all files with FC sale dates are addressed
Ensure daily reports are pulled and available to management
Obtain a Mortgage Loan Originator (MLO) license within the first 120 days of employment and, must acquire and maintain all required state MLO licenses.???
Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt
Contact homeowners and real estate agents to provide status of loss mitigation files
Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
Assist with new hire training, including audit of all files during initial training period
Able to train and underwrite to all investor guidelines
Able to react to change productively and handle other essential tasks as assigned
All other duties assigned
LoanCare will sponsor all licensing related activities with a limit of three duplicate fees for each individual NMLS MLO exam.
High School Diploma or equivalent required
Minimum of 4 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
3 or more years of telephone customer contact experience
Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
Knowledge of Fair Debt Collection Protection Act
NLMS registered and state licensed
Excellent written and verbal communication skills
Ability to work in a fast-paced environment where priorities change frequently to meet business needs
Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results
Ability to work independently as well as part of a team and focus on results
Ability to multi-task
Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines
Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client
Strong analytical and problem solving skills to be used in financial counseling and evaluation and interpretation of complex information
Previous quality control or quality assurance experience in mortgage servicing preferred
Ability to use a dialer system to make/receive phone calls
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Critical Thinking? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension? Understanding written sentences and paragraphs in work related documents.
English Language? Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking? Talking to others to convey information effectively.
Active Learning? Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening? Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing? Teaching others how to do something.
Judgment and Decision Making? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management? Managing one's own time and the time of others.
Writing? Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving ?Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning ?The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity ?The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension ?The ability to read and understand information and ideas presented in writing.
Inductive Reasoning ?The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering? The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision ?The ability to see details at close range (within a few feet of the observer).
Oral Comprehension ?The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression ?The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition ?The ability to identify and understand the speech of another person.
Speech Clarity ?The ability to speak clearly so others can understand you.
Sitting up to 95% of time
Walking up to 5% of timeOccasional standing, stooping, kneeling, crouching and reaching
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICYLoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Job:Operations All Other
Primary Location:VA - Virginia Beach
Organization:LoanCare Servicing Operations
Job Posting:Mar 16, 2020, 11:46:35 AM
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