Loss Mitigation Specialist I

Loss Mitigation Specialist I
Company:

Loancare Servicing Operations


Place:

Virginia


Area:

Real Estate

Loss Mitigation Specialist I

Details of the offer

A
re you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as anLoss Mitigation Specialist I.The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
A DAY IN THE LIFE

In this role, you will?Review the Mortgage Assistance Application to determine the appropriate solution to the borrowers delinquency
Decision applications based on investor guidelines.
Calculate borrowers income and expenses to a high standard of accuracy
Manage a caseload of files including all steps necessary from application to modification
Accurately and timely update and notate MSP and investor portals as applicable
Answer phone calls and voicemails in a timely manner

WHO YOU ARE

You possess ?Mortgage experience in Loss Mitigation, Underwriting, Origination or Servicing
Meticulous in attention to detail and accuracy in calculations
The ability to mulitask in a fast paced environment with the ability to meet tight deadlines
Excellent verbal and written communication skills
Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook

WHO WE ARE

About us ?
LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation
DETAILED JOB DUTIESReview loss mitigation package documentation in accordance with Regulation X (30 calendar days) to determine if the homeowner qualifies for a loss mitigation option; report information to investor, client, insurer
Educate homeowners about all loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options as applicable
Order and review BPO/AVM/appraisal as applicable
Calculate income, expenses and escrow advances in accordance with departmental and investor/insurer/client guidelines.

Accurately and timely update template steps on LMT3 and system notes on LMTN to reflect current status of file
Order and review title searches as applicable
Review and implement according to investor, client, insurer guidelines for loan modifications, forbearances and repayment terms, short sales, and deeds in lieu
For short sales, review marketing strategies, listing history, offer activity. Handle counter offers in accordance with departmental procedures and investor/insurer/client guidelines.

Request and follow up on foreclosure holds as necessary
Submit loss mitigation requests to investor/client/MI for approval as required
Decline files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and send appropriate denial letter if homeowner does not qualify for a workout option
Prepare and send trial period documents, forbearance plan documents, repayment plan agreements, short sale approval and closing letters and decline letters as needed
Monitor status of repayment plans, forbearance plans, and trial period plans and update MSP system and investor system of record with payment records as needed
Obtain a Mortgage Loan Originator (MLO) license within the first 120 days of employment and maintain licensure throughout employment*
Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt.
Contact homeowners and real estate agents to provide status of loss mitigation files
Maintain a caseload of 150 or more files
Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
Able to react to change productively and handle other essential tasks as assigned
All other duties as assigned

LoanCare will sponsor all licensing related activities with a limit of three duplicate fees for each individual NMLS MLO exam.

Qualifications
MINIMUM QUALIFICATIONSHigh School Diploma or equivalent
Minimum of 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
1 year or more years of mortgage loan origination experience
2 or more years of telephone customer contact experience
Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
Prefer LPS experience
Knowledge of Fair Debt Collection Protection Act
Typing speed of 50 WPM
Excellent written and verbal communication skills
Ability to work in a fast-paced environment where priorities change frequently to meet business needs
Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results
Ability to work independently as well as part of a team and focus on results
Ability to multi-task
Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines
Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client
Strong analytical and problem solving skills to be used in financial counseling and evaluation and interpretation of complex information

Ability to use a dialer system to make/receive phone calls

WORK CONDITIONS
Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Some travel may be required.

ESSENTIAL FUNCTIONS
Overtime ?Required as necessary
Critical Thinking? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension? Understanding written sentences and paragraphs in work related documents.
English Language? Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking? Talking to others to convey information effectively.
Active Learning? Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening? Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing? Teaching others how to do something.
Judgment and Decision Making? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management? Managing one's own time and the time of others.
Writing? Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving ?Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning ?The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity ?The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension ?The ability to read and understand information and ideas presented in writing.
Inductive Reasoning ?The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering? The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision ?The ability to see details at close range (within a few feet of the observer).
Oral Comprehension ?The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression ?The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition ?The ability to identify and understand the speech of another person.
Speech Clarity ?The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS

Sitting up to 95% of time
Walking up to 5% of timeOccasional standing, stooping, kneeling, crouching and reaching
#WorkWithUsLoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Job:Operations All Other
Primary Location:VA - Virginia Beach
Organization:LoanCare Servicing Operations
Job Posting:Mar 16, 2020, 12:15:36 PM


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