Lenscrafters : Eyecare Advisor

Lenscrafters : Eyecare Advisor
Company:

(Confidential)


Lenscrafters : Eyecare Advisor

Details of the offer

Requisition ID: Store : LensCrafters Position:Part:Time At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35years.

With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the stores key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

MAJOR DUTIES and RESPONSIBILITIES

:Greets customers without delay (within 30 seconds).
:Promptly answers the telephone (3 rings) in a friendly and courteous manner.
:Explains all required paperwork, tests, products and services
:Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
:Shows patience and courtesy to indecisive or difficult customers and patients.
:Performs work accurately and thoroughly despite time pressure and customer volume.
:Identifies situations involving unsatisfied customers and acts quickly for resolution. .
:Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
:Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
:Places contact lens orders, processes shipments and properly submits invoices for payment.
:Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
:Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
:Explains to customers One Hour processing and expected delivery times.
:Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
:Maintains safe working environment for all associates/patients.
:Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

:Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
:Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTORS OFFICE

:Performs all pre:examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
:Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
:Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

:High School graduate or equivalent
:Strong customer service skills (internal and external)
:Knowledge of current fashion trends
:Strong communicator and listener
:Problem solving ability
:Familiarity with cash register, computers and calculators
:Organization skills
:Sales skills
:Strong basic math skills
:Knowledge of office and store merchandise

PREFERRED QUALIFICATIONS

:Previous experience in customer servi


Source: Tiptopjob_Xml


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

Related offers

Recruiting coordinator

Company Description You can either adapt to change, ignore it or lead it. Publicis Worldwide, North America is a full service advertising agency that helps our...


From Publicis Groupe Italia - New York

Published 21 days ago

General psychiatry

Northwest part of the state--Not For Profit CMHC looking for a General Adult Psychiatrist for 3 days a week. 100% Outpatient with no call. Compensation is $12...


From Fcs - Florida

Published 21 days ago

Service technician

Service Technician - Schaumburg, IL Service premium brands of commercial food equipment to include Hobart, Traulsen, Vulcan, Baxter, Wolf and many more! Are you...


From Itw Food Equipment Group - Illinois

Published 21 days ago

Engineering intern

Engineering Intern job is available with Perspecta in United States, Virginia. It is a Senior level role. ATT, CTA , Degree, High School, High school , High...


From Perspecta - Virginia

Published 21 days ago