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PSEs
Customer Init and Continuous Improvementteam is looking for qualified candidates to fill anopen
Learning Mgmt System Adminposition
Job Description 13;
The Learning Management Systems Administrator provides technical leadership in the support of Puget Sound Energy's Learning Management System (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator oversees the installation and configuration of all system updates and upgrades, as well as tools and software integrated with the LMS. Responsible for the design, development, and implementation of workflows and processes as it relates to learning content management and curation and ensures user compliance with best practices and established system standards.
Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Job Responsibilities 13;
:Lead the effective implementation, operation, and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts.
:Work with end users and internal and external learning content providers to troubleshoot and resolve technical issues related to accessing the LMS and course content. Serve as the point of escalation for support issues, including interaction with LMS vendor and other vendor support services and internal IT system support resources.
:Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements of the LMS. Create and execute a long:term plan for LMS system growth and improvements.
:Partner with internal and external learning content providers for courseware and learning content integration. Oversee and verify the quality of learning content housed within the LMS including establishment of regular audit of course status and coordination to eliminate duplicate, conflicting, or redundant content.
:Leads the training coordinators, analysts and instructors as project lead for the LMS System and develops other functional roles in the use and troubleshooting of system issues.
:Work with internal stakeholders to assess business needs and organizational structure related to the LMS. Partners with key stakeholders to identify and implement technology enabling learning and curriculum alignment.
:Configures the LMS to support business processes identified through partnerships within PSE.
:Establish best practices for system administration and make recommendations on system policies and procedures.
:Develop and update standardized tools and reporting for ongoing access to learning information. Generate standard and custom reports.
:Audit system records for accuracy and completion and follow:up with departments as needed for corrections.
:Prepare, test, configure, and communicate major changes of scheduled system updates, enhancements, and releases to users and stakeholders at all levels.
:Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
:Performs other duties as assigned.
Minimum Qualifications 13;
:Bachelor's degree in Business Administration, Computer Systems, Information Technology, or equivalent combination of education and experience
:5 years' experience in system administration or application support experience including 2 years' experience with one or more of the following:
:HRIS/Talent