Simon Pearce, a leader in the design and manufacture of handcrafted glass and pottery, has an exciting opportunity for a full-time Lead Retail Associate to join ourBoston, MAteam on Newbury Street. The Lead is responsible for supporting the retail management team in all aspects of customer service + selling, achieving sales objectives and supporting daily operations. In collaboration with the leadership team, the Lead Associate will mentor associates by providing support, direction, and training.
What you?ll do:Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Builds customer relationships
Promote with passion the Simon Pearce story to new customers. Conversely, recognize returning customers and independent shoppers who do not need or want to be told the story.
Sells actively and energetically to all customers.
Performs all point-of-sale transactions with accuracy and efficiency.
Supports and follows all company visual and maintenance directives including but not limited to: Visual display directive, store lighting, store fixtures, selling floor, product, cash wrap, break area, restrooms, and office.
Performs opening and closing store functions.
Supports shipping and receiving functions including processing stock, ticketing product, transfers and cycle counts.
Promote Simon Pearce Bridal Registry program
Leadership Responsibilities:Motivate and lead the selling floor by providing a supportive environment and open communication
Works with minimal amount of supervision under stressful conditions
Supports all Simon Pearce company directives and operations utilizing sound judgment in all situations including emergencies
What you?ll bring to the team:High School Diploma or GED
Minimum of 2 years in a similar role in a retail environment
Ability to resolve complaints and problems as they arise
High end sales experience preferred
Supervisory experience preferred
Experience in a Point of Sale (POS) system, a plus
Benefits at Simon Pearce:Medical, Dental, Vision, and Life Insurance
401K with a company match
Paid Time Off that increases with tenure
Generous product and restaurant discounts
Wellness Program
And many more!
Ready to join Team SP? Complete the application below and attach a resume.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or protected veteran status. Simon Pearce is an Equal Opportunity Employer.