Description:
Desk Support
• Responsible for installation and maintenance of desktop computers, applications and related technologies.
• Responsible for end user support for all computer and communications systems, networking and server side maintenance.
• The qualified applicant must have the ability to work with users of all levels.
• An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.
Have the ability to effectively troubleshoot, multi-task and maintain priorities.
1. Windows 365
2. Apple & Microsoft OS and gadgets.
3. Setting up printers
“must have” skill sets
PC Hardware/software troubleshooting and installation. Knowledge of both apple & Microsoft OS and gadgets.
“nice to have” skill sets
Networking/telecom background, PBX programming, Audio video experience
• What soft skill requirements do you have (team fit and personality requirements)? Teamwork, Work Ethic, Communication, Problem solving, Perseverance – works well as part of a team, but will be by themselves. Have to be somewhat self-managed. Ability to follow guidelines and security rules
• What education and certifications/licensures are required?
· Associate degree would be nice, but not required.
• Are there any specific companies/industries you’d like to see in the candidate’s experience? Energy/banking/govt agencies
• What is the committed timeline for interview and decision making?
· Would like to have in place Feb1 or before
• What is the preferred candidate location (local, non-local, remote?) and is there flexibility? Would prefer local (near Richmond)
• At any time is overtime required or would you say it is just available as a function of the job? Function of the job, OT will vary and not guaranteed.
Experience in data communications is desired. Incumbents should have a good understanding and knowledge of software applications and hardware. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgment: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Teamwork: Willingly cooperates and works collaboratively.
Job Requirements:
Desk Support • Responsible for installation and maintenance of desktop computers, applications and related technologies. • Responsible for end user support for all computer and communications systems, networking and server side maintenance. • The qualified applicant must have the ability to work with users of all levels. • An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment. Have the ability to effectively troubleshoot, multi-task and maintain priorities. 1. Windows 365 2. Apple & Microsoft OS and gadgets. 3. Setting up printers“must have” skill setsPC Hardware/software troubleshooting and installation. Knowledge of both apple & Microsoft OS and gadgets.“nice to have” skill setsNetworking/telecom background, PBX programming, Audio video experience • What soft skill requirements do you have (team fit and personality requirements)? Teamwork, Work Ethic, Communication, Problem solving, Perseverance – works well as part of a team, but will be by themselves. Have to be somewhat self-managed. Ability to follow guidelines and security rules • What education and certifications/licensures are required? · Associate degree would be nice, but not required. • Are there any specific companies/industries you’d like to see in the candidate’s experience? Energy/banking/govt agencies • What is the committed timeline for interview and decision making? • What is the preferred candidate location (local, non-local, remote?) and is there flexibility? Would prefer local (near Richmond) • At any time is overtime required or would you say it is just available as a function of the job? Function of the job, OT will vary and not guaranteed. Experience in data communications is desired. Incumbents should have a good understanding and knowledge of software applications and hardware. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgment: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Teamwork: Willingly cooperates and works collaboratively.
4 days ago
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