Junior Service Desk Shift Lead- Mid Shift (Sun - Thurs) (Vg01424)

Junior Service Desk Shift Lead- Mid Shift (Sun - Thurs) (Vg01424)
Company:

Saic


Junior Service Desk Shift Lead- Mid Shift (Sun - Thurs) (Vg01424)

Details of the offer

Description

Position Description:

SAIC is seeking an
IT Service Desk Shift Lead
to support a large federal government agency. Employee will perform on-site, at a secure government location Sunday through Thursday on the mid-night shift. Employee will be required to provide occasional after-hours and weekend support during planned or unplanned events.

Description of Duties:

Lead activities as it relates to the IT Service Desk (Tier I/II), ensuring program and contract requirements are met.
Identify and analyze minor variances, provide feedback and recommend corrective actions.
Ensure staff time, attendance and performance objectives are met.
Serve as point-of-contact for emergent issues, both technical and administrative.
Ensure compliance with quality standards and escalate challenges to leadership.
Participate in and provide inputs to personnel management activities.
Qualifications

Required Education
/Skills/Attributes:

Bachelors and five (5) years or more experience or no degree with additional years of experience in lieu of degree
Possess strong work commitment with the ability to maintain consistent and on-time presence at the work location.
Experience leading a 24x7 IT service desk with 10 or more program staff including direct labor, subcontractors and suppliers.
Experience in personnel management.
Ability to e scalate program issues to management for assistance.
Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.
Excellent oral and written communication skills.
Self-motivation, professional demeanor and accountability.

Desired Experience/Skills/Attributes:

Help Desk Institute (HDI) certification
ITIL Foundations Certification
ISO-20000

Clearance Requirement
:
Secret clearance in order to start
My SAIC Benefits.


Source: Dice


Area:

Requirements

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