Jira Service Desk Developer

Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company specializing in data and systems integration solutions for the national security sector. Our small business applies data science, program management and technical consulting expertise to help clients implement data-driven approaches that maximize operational efficiencies.

We've redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients.

Perks of Working at Ignite Digital Services:

Competitive pay and benefits, including PTO
Education stipends and referral bonuses
Compelling work with the U.S. federal government
Strong emphasis on volunteer and community engagement
Opportunity to shape the future of our industry
Supportive colleagues and management who invest in your growth

Ignite Digital has an exciting opportunity for a Jira Service Desk Developer to support our client engagements within the federal government. The ideal candidate is a self-starter with strong analytical skills and a strong work ethic. This position serves an important role in supporting the Navy's NIWC Pacific Process Automation team through Jira/Confluence apps. The Developer will troubleshoot, debug, maintain and improve existing processes by developing solutions within Jira, using Adaptavist ScriptRunner, automation, various elements connections, workflow and Agile/SCRUM development methodologies.

Responsibilities:

Develop within the JIRA infrastructure, utilizing the platform to process and deliver actionable workflows to clients and end users for strategic decision making
Evaluate, develop, and implement solutions within current business processes to optimize efficiencies in collaboration with financial process SMEs
Design and deliver dashboards that reconcile key performance and operational data for the command to drive actionable objectives
Script development to support JIRA service center
Identify methods to collect, analyze, and manage data with the goal of making recommendations to improve data quality and the efficiency of the command
Evaluate the performance and applicability of tools against customer and client requirements
Foster collaborative business relationships with stakeholders, business partners, and team members
Collaborate with Navy clients on enterprise reporting and objectives
Translate high-level business requirements into functional specifications and reports

Minimum Qualifications:

Ability to obtain a DoD security clearance
Bachelor's Degree in Computer Science, Information Technology, Data Science, Finance, Business, Economics or other related field
Experience developing, implementing, and supporting the usage of JIRA toolkits
Advanced knowledge in JIRA Software and JIRA Service Management
Intermediate knowledge in Confluence and Confluence apps/plug-ins
Intermediate/advanced knowledge in JIRA apps, such as:
Actions for JIRA Service Desk
Adaptavist ScriptRunner for JIRA
Automation for JIRA
Elements Connect, Copy, and Sync
Enterprise Mail Handler (JEMH) for JIRA Data Center
JIRA Misc
Workflow Extensions
JIRA Workflow Toolbox
Rich Filters
Smart Attachments
Xporter
Extension for JIRA Service Desk
Workflow Powerbox
JIRA Assets
Knowledge of regression testing after JIRA/Confluence upgrades
Intermediate knowledge of data visualization and dashboards
Knowledge of Agile/SCRUM development methodology
Knowledge of Business Process Model and Notation (BPMN)
Strong customer service experience
Strong communication skills
Experience working with a variety of stakeholders, from managers to technical resources, to include the translation of business requirements into operational measures and reports
Demonstrated experience in handling large data sets and communication through reports
Ability to take initiative and work independently, and quickly transition to reassess priorities

Preferred Qualifications:

Active DoD security clearance
Experience with DoD/NAVWAR business practices, data management systems and processes
Knowledge of the system development life cycle, software project management approaches and requirements, design and test techniques including experience working in a DevOps/DevSecOps delivery environment
Experience with Enterprise Resource Planning (ERP) systems
Experience in mentoring/training/coaching others in technical concepts
Adapts quickly to new situations, is willing to learn new technologies and works well in a team environment, leading individual projects without the need for supervision

*Ability to obtain a DoD Government Security Clearance is mandatory for this position*

Salary: $100,000+ to align with education & experience

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

#J-18808-Ljbffr