It Technical Writer

It Technical Writer

Software Guidance & Assistance





It Technical Writer

Details of the offer

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Technical Writer for a Contract assignment with one of our premier Healthcare Services clients in Jacksonville, FL.

Interview SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, to learn about the digital platforms' intended use and capabilities in order to determine/establish a set of technical documents that will be needed for a successful implementation; including but not limited to, communication, onboarding, training, and maintenance.
Identify common user scenarios; apply critical thinking about types of information and delivery methods end-users need to be successful; plan and design supporting user assistance.
Gather/research/analyze required inputs and artifacts from SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, software developers, QA Analysts, Project Consultants and use that to design, develop and publish the identified set of technical documents. Coordinate technical and quality assurance reviews to ensure the quality of the deliverables.
Manage distribution and review of documents for on-boarding, training, and ongoing maintenance.
Enhance, maintain documents, and manage distribution of documents on ongoing basis as the digital platforms' features get enhanced.
Perform functional role of IT Systems Analyst as needed.

Required Skills:
3-5 years of related work experience or equivalent combination of transferable experience in Customer Service supporting internal or external customers
Related Bachelor's degree in Technical Writing, Information Systems or the equivalent or relevant work experience
Strong technical writing, editing, and proofreading skills
Ability to organize and create smart structured digital content with embedded linked topics
Strong written communication, oral communication, inter-personnel skills with attention to details.
Strong analytical/problem solving and organization skills.
Thorough understanding of technical aspects of computer applications data exchange, integrations, XMLs, web services, authentication, user experience, and more
Highly self-motivated, independent and adaptable to learning and understanding new technologies
Able to effectively prioritize and manage multiple tasks to meet aggressive timelines
Must be able to present a portfolio of writing samples and/or previous work experience.
Health care industry experience preferred, not required
Experience doing technical analysis/documentation work
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at

Source: Dice



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