Company: Bytes of Knowledge : Network infrastructure Services (bokNIS)
Systems Support Engineer
Since 1995 weve been delivering award:winning solutions that leverage technology for all kinds of businesses. From Most Admired CEO to being recognized as the blueprint for culture in the highly rated business book on Amazon, Be the Best at What Matters Most, to a rating of 4.8/5 on Indeed Company Reviews, were definitely the place if youre looking for somewhere special.
8 Reasons for Joining bok
Pursue your dreams : How many employers truly ask you where you see yourself in 5 years and then help you pursue your dreams? Flexibility and Autonomy : Initially youll spend more time in our office training however our team has a great deal of flexibility to tailor the right combination of remote, office and on:site time to get the job done and accommodate personal scheduling needs. More Growth/Never Boring : You wont be stuck working on a single platform or industry and instead will work on challenging projects in a variety of environments implementing cutting:edge solutions. CIO to go model : We have a unique model of CIO to go that makes this role much more dynamic, strategic and energizing than most youll find. You will gain an in:depth understanding of business functions so that you can become a truly well:rounded, professional consultant. We Safeguard Quality of Life : Occasionally youll schedule yourself to help a client after hours and we reciprocate by returning the favor when you need the same courtesy with flex and comp. time. Team : Catered lunches for celebrations throughout the year and an awesome team of Project Managers and Network Engineers to work with that make the day a blast with a no man left behind attitude Stable Long:Term Clients/Fewer Emergencies : We retain clients much like we do team members with many of our client tenures exceeding 15 years. This creates a more stable environment for everyone and the way we manage workflow leads to very few panicked calls/emails and late hours. Benefits Package : Profit:Sharing, Flextime, Great PTO/Vacation/Paid Holiday package, 100 employer paid Health/Dental/Vision/Life/Disability and Technology package including Smartphone and Laptop.
IT Systems Support Engineer Components
Tier 1:2 Systems Engineer Triage Help Desk tickets with team, troubleshoot through root cause resolution following best practices, procedures and protocols. Build customer relationships and engender trust for the team and company. Complete documentation of systems, access and anything required for support. Onboard customers (leveraging technology) after completing initial discoveries. IT Maintenance Maintenance for systems including patching, roll:ups, security updates, firmware upgrades, version upgrades, equipment room clean:ups for wiring etc. Hardware and software auditing and inventory (leverage automation). Leverage automation software to allow team to work smarter to provide value to clients and company. Onboarding customers environment into bok systems. Keep clients informed of impending changes, outages, upgrades and any other pertinent information. Planning/Strategy/Proactive Help develop technical solutions to business problems. Anticipate technical issues and implement proactive strategies. Assist team in establishing and implementing best practices, policies, procedures and protocols to drive excellence in the team and company. Educate in the latest technologies, make recommendations for new solutions as technology changes. Consultatively provide guidance for customers and team for best practice, security and other technology to solve business challenges.
Assist project managers with vendor management and vetting products for technology stacks. Help develop/refine processes, standards and workflows to better our service. Record time and notes daily in time accounting system by 9 am the following day. Participate in designing new
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