It Support Specialist - Senior

It Support Specialist - Senior
Company:

Saic


It Support Specialist - Senior

Details of the offer

Description

SAIC is currently seeking a motivated, career and customer oriented IT Support Specialist - Senior to join our team in Washington, DC to begin an exciting and challenging career. Duties: Responsible for providing IT support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers. Updates status of queued service requests with the IT service management system.
Qualifications

Experience: Must have a minimum of 5 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software and a Bachelor's degree. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking. HDI Technical Support Professional required within six (6) months of employment.
My SAIC Benefits.


Source: Dice


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