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It Shipboard Engineer & Hardware Generalist

It Shipboard Engineer & Hardware Generalist
Company:

Tekpartners


Details of the offer

Title: Application Support, Property Management Systems,Fidelio
Location: Miramar, FL
Duration: 12 mths

work Requirements: , Holders or Authorized to Work in the US
OVERVIEW:
TekPartners has some of the most sought after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a IT Shipboard Engineer & Hardware Generalist
Job Description
This is a full time, hourly position that reports to the Manager of the Guest Services Information Technology Product Team at Royal Caribbean. The position will perform various functions inclusive of business analyst, software engineer, and Quality Assurance within a project team. The application is Oracle Hospitality Cruise Ship's Property Management System, formerly known as Fidelio Cruise.

Primary Responsibilities:
1. Exhibit subject matter expertise on the low level design of the product
2. Understand the product's entire technology stack
3. Understanding relational database fundamentals and working knowledge of the product data model
4. Understand the interdependencies between the product and other products within the enterprise
5. Configuration and testing of the application at the RCL headquarters staging environment
6. Supporting end users through UAT cycles, project assignments, help tickets, and work orders
7. Physical installation of the application and/or hardware in the vessels' production environments
8. End user support during stabilization & operational support
9. Support of production like development & test lab environments
10. Create and maintain relevant product documentation
Required Skills
1. Management of a product back log of defects and enhancements
2. Digesting requirements & user stories
3. Estimation of incoming technology requests and cost/benefit analysis
4. Context Definition and Solution Sketching
5. Maintaining a relationship and driving a schedule with product vendors
6. Execution and evolution of the product road map
7. Building test cases to evaluate nonfunctional requirements
8. Ensures there is accurate and current documentation of all existing and new products
9. 3rd Level Production Support
10. Stays abreast of trends in the marketplace to ensure the product's competitive position.

Required Education
Required Years of Experience

Desired Skills
• Excellent written and verbal communication
• Adept at learning new Relational database models
• Proficiency with MS Excel, including VLookup and Pivot tables, Reporting (Crystal preferred) and other database tools (Toad\SQL Developer)
• Proficiency in generating complex SQL queries and scripts. Primarily Oracle.
• Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines.
• Adept at independently conducting research and understanding when escalation to a manager is appropriate and escalating in a timely manner.
• Ability to learn, understand and apply new technologies independently and with training.
• Self-motivated and able to work independently, as well as in a team environment.
• Sensitivity to an environment which may collect and maintain data relevant to GDPR, PCI, PII regulations.
• Preferred Skills & Technology Experience:
o Application Software Delivery Life Cycle, Implementation, and Support: 5 years
o Relational Databases & SQL: 5 years
o Crystal Reports Writing: 1 years
• Preferred Cruise & Hospitality Relevant Experience:
o Crew management
o Guest arrival/departure operations
o Financial/Night Audit processes
o Front desk operations
o Governmental manifest regulations relative to cruise operations
o Maritime safety processes
• Experience with application development & support team with system integration
Desired Education
Bachelor's Degree in Information Technology related field preferred
Desired Years of Experience
2+ years experience working with Oracle Hospitality Cruise software, 2+ years working in Cruise industry or with cruise technologies
Travel Required:
Yes

Travel Description:
25% expected. Duration could be 3 weeks to 1 month per trip.
Standard work week:
Our normal business hours are 9 am - 6 pm M-F. All candidates must be available to work those hours. Some weekend and overtime work may be required.
And Much More

About TekPartners:
TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. TekPartners is an Equal


Source: Dice

Requirements


Knowledges:
It Shipboard Engineer & Hardware Generalist
Company:

Tekpartners


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