It Desktop Support Specialist

It Desktop Support Specialist
Company:

Envent Corporation


It Desktop Support Specialist

Details of the offer

Established in 1992, Envent Corporation (www.enventcorporation.com) is a leading provider of engineered solutions for a range of environmental requirements for industrial and municipal customers. The company?s services include degassing & vapor control, vapor scrubbing & odor control, and mobile water treatment services. Envent also offers other environmental services to their customers, like assistance with permitting and compliance issues. In fact, Envent is the nation?s leading provider of vapor scrubbing & odor control and mobile water treatment services. Since 1992, Envent has recorded the best operational and safety record in the industry and holds the ISNetworld ?A? Rating for outstanding safety performance.
Envent supports a substantial and diversified client base that includes many of the leading environmental consulting firms, as well as all major oil and gas companies. Within the petroleum and petrochemical industry, Envent is certified to work in most any refinery or chemical plant, pipeline, or terminal in North America. The company holds Master Service Agreements (MSAs) with most of the oil and chemical majors, including but not limited to Shell, ExxonMobil, Phillips 66, Tesoro, Marathon, Valero, Lyondell, Formosa, Ineos, Plains, Enterprise, Magellan, Kinder Morgan and many others. Envent also services private and municipal utilities, industrial contractors, environmental consultants, construction contractors, and numerous commercial operations. Envent is dedicated to building long- term client relationships, improving clients' administrative and operating efficiencies, and delivering outstanding results.
The company operates nationwide from offices in La Porte, TX; Long Beach, CA; Pittsburg, CA; Denver, CO; LaPlace, LA; and in Canada
SUMMARY
The IT Desktop Support Specialist will provide IT equipment, hardware, and software support to al departments and personnel. He/she will perform installation, repair, and preventative maintenance of IT equipment and related software/hardware. Troubleshooting of software and hardware failures and identifying problems with IT hardware/software, including desktop computers, printers and scanners, IP phone sets and mobile devices. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refer and diagnose internal inquiries and work requests as they relate to maintenance of IT equipment utilizing experience and understanding of Envent?s IT environment. This role will require periodic, scheduled travel to Envent?s offices including, but not limited to, Texas, California, Colorado and Louisiana.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Essential duties may vary according to region, division, area, and/or assignment. Other duties may be assigned.
1. Revive, improve, and utilize IT Helpdesk system to track and process all IT support requests.
2. Receive and respond to incoming calls, emails, and/or tickets regarding desktop problems.
3. Provision incoming personnel on equipment and software platforms.
4. De-provision exiting personnel on equipment and software platforms; collect equipment, reconfigure and keep ready for re-deployment.
5. Install, configure, and maintain computer systems, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
6. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
7. Maintain desktop OS and application suite upgrades, security patches, and updates as necessary.
8. Maintain and resolve issues on LAN/WAN, VoIP/PBX telephone, biometric, security cameras, access control devices (i.e. door locks), and AV systems connections.
9. Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
10. Identify, log and resolve technical problems with software applications or network systems.
11. If necessary, liaise with third-party support and PC equipment vendors.
12. Assist management in creating training materials pertaining to computer troubleshooting and usage.
13. Identify potential opportunities in IT infrastructure and system improvements to present to senior team leaders for consideration and implementation.
14. Maintain and track a database of all software and hardware licensing and subscriptions.
15. Maintain and track of inventory of IT supplies such as computers, computer parts, printers, toners, inks, drums, etc.
16. Maintain a working log detailed all required system updates, as well as the date of completion for all Envent office locations.
17. Other duties as required (i.e. run cabling, server maintenance, etc.)
Job Type: Full-time
Experience:
Desktop Support: 2 years (Preferred)

Education:
High school or equivalent (Preferred)

License:
Driver's License (Preferred)
Microsoft Certified Desktop Support Technician (MCDST) certi (Preferred)

Work authorization:
United States (Preferred)


Source: Jobsxl


Area:

  • IT - Information Technology / Technical Support - HelpDesk

Requirements

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