IS Analyst - On-Site - New Haven, CT
This is position is on-site in CT - out of state applicants will not be considered
Expected Salary * *** $60,000-$70,000 (based on experience)
Why take an IS Analyst role with this company? Access to state-of-the-art technology and hands-on projects in a dynamic law firm environment Work closely with senior managers and a collaborative IT team spread across multiple locations in the US Enjoy in-office perks like a free gym membership and covered parking in the New Haven office Comprehensive benefits including health, dental, and 401k, with first-day PTO and sick time accrual What will the IS Analyst do? Provide 1st and 2nd line IT support, handling both phone and desk-side assistance for legal software like Microsoft 365, iManage, and Elite 3E Build and troubleshoot laptops, desktops, and mobile devices, and manage video conferencing systems like Cisco and Logitech Support firm members in multiple locations remotely and in person as needed, while ensuring quick resolutions of IT issues using TOPdesk ticketing Collaborate on IT projects and operational initiatives, assist in server/network tasks, and provide new hires with their technology setups What the company needs in an IS Analyst 3+ years of experience in a law firm environment, specifically supporting Document Management Systems (iManage preferred) Strong working knowledge of Microsoft Office 365, Active Directory, Exchange Online, and IP networking Ability to diagnose and repair PC, laptop, and printer issues, with solid experience in mobile device management Customer-focused approach, able to work independently and as part of a team, with excellent communication and problem-solving skills
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