Intern, Corporate Systems & Support

Intern, Corporate Systems & Support

Enterprise Community Investment, Inc.

Intern, Corporate Systems & Support

Details of the offer

Department Information Technology
Location Columbia, MD
Entity Enterprise Community Investment, Inc.
Job Summary This individual will be a part of a dynamic team providing quality support to our customer's end users. Specific responsibilities will include documentation, training, and help desk support.
The successful candidate is one who thrives in a dynamic environment, enjoys solving problems, and interacts effectively, courteously, and directly with the user to resolve issues
This position will be based at Columbia, MD.
Job Responsibilities ? Working with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Working with field engineers to visit customers/employees if the problem is more serious
Testing and fixing faulty equipment

Qualifications ? Excellent verbal and written communication skills
Excellent knowledge of MS Office
Strong desire to learn along with professional drive
Self-motivated and ability to work independently
Team player with a positive "can-do" attitude
Interest in learning technical writing and business process analysis skills
Interest in IT infrastructure
Current enrollment in a related BS or Masters degree

Additional Information

Source: Jobsxl


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