Housekeeping, Houseperson

Housekeeping, Houseperson






Housekeeping, Houseperson

Details of the offer

Job Summary 13; The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).


Education and Experience 13;

:High School diploma or equivalent and/or experience in a hotel or a related field preferred.
:Must have a valid drivers license for the applicable state (property specific).


Physical Requirements 13;

:Flexible and long hours sometimes required.

:Heavy work : Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

:Ability to stand during entire shift. 13;

General Requirements 13;

:Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service:oriented manner.
:Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
:Must be able to multitask and prioritize departmental functions to meet deadlines.
:Approach all encounters with guests and employees in an attentive, friendly, courteous and service:oriented manner.
:Attend all hotel required meetings and trainings.
:Maintain regular attendance in compliance with Wyndham Hotels and Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
:Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
:Comply with Wyndham Hotels and Resorts Standards and regulations to encourage safe and efficient hotel operations.
:Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
:Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
:Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
:Must be able to cross:train in other hotel related areas.
:Must be able to maintain confidentiality of information.
:Must be able to show initiative, including anticipating guest or operational needs.
:Perform other duties as requested by management.
:Maintain a warm and friendly demeanor at all times. 13;

Fundamental Requirements 13;

:Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
:Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
:Use proper two:way radio etiquette at all times when communicating with other employees.
:Use daily checklist to complete projects listed below as assigned.

:Elevator lobbies
:Ash urns
:Glass tables
:Ice machines/vending machines
:Elevator doors/frames
:Service landing/linen closets
:Stair wells
:Polish floors
:Other projects as assigned by management

:Practice safe work habits to ensure safety to guests, fellow employees and self.
:Handle items for Lost and Found according to the hotel standards.
:At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
:Report maintenance issues to Housekeeping Supervisor/Manager.
:Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
:Pick up any Room Attendants dirty linen or trash as needed.
:Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
:Vacuum guest corridors.
:Assist Housekeeping as needed (i.e. bedboards, roll:aways, flip beds, etc.)

:Deliver any clean linen to assigned sections, if applicable.
:Maintain cleanliness and organization of Housekeeping Office, l

Source: Tiptopjob_Xml


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