Hotel Front Desk Agent

Hotel Front Desk Agent
Company:

Hyatt Place Mount Pleasant Towne Centre


Hotel Front Desk Agent

Details of the offer

Gallery Host / Front desk agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience!
Essential Duties and Responsibilities:
Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Follow operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests? expectations.
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following brand standards.
Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Thoroughly understand and implement the Brand service culture.
Complete incident reports to document all Security/Loss Prevention related incidents in the absence of manager.
Perform other duties as required.

Qualifications:
Customer service experience is required, preferably in a hotel or related field
High school diploma or equivalent required
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Requires strong command of the English language to include speaking, reading and writing
Ability to learn quickly and work in fast paced position with constant guest interaction
Must be able to multi-task
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Must possess basic computer skills, i.e. Word, Excel, etc.

Job Type: Full-time
Job Type: Full-time
Salary: $11.00 to $13.00 /hour
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Schedule:
8 Hour Shift
Holidays
Weekends

Experience:
Hotel Front Desk: 1 year (Preferred)
hospitality: 1 year (Required)

Education:
High school or equivalent (Required)

Language:
Spanish (Preferred)

Additional Compensation:
Tips
Bonuses
Store Discounts

Work Location:
One location

Communication method(s) used:
In person

This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture

Requirements


Knowledges:

  • Basic

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