Helpdesk Technician

Helpdesk Technician
Company:

Stefanini, Inc.


Helpdesk Technician

Details of the offer

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What do you need to succeed?

Skills, Licenses, Knowledge, Education and Training Requirements:

High school diploma or equivalent required

ServiceNow

Active Directory knowledge

Microsoft Office / O365

Browser troubleshooting, specifically Chrome

SCCM

Mobility

Adobe

Cisco WebEx

MAC Troubleshooting

0-1 year s relevant experience

Requires excellent customer service skills

Solid foundation of Personal Computer experience

Troubleshooting capability

Overall knowledge of desktop productivity products

Ability to work in a team environment

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

May require additional project-specific training

Job Responsibilities:

Provide professional end-user support via telephone, email or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

Exceptional Customer Service Skills

VPN troubleshooting

Requirements


Knowledges:

  • Desktop
  • Internet
  • Mainframe
  • Internet

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