Help Desk Technician

Help Desk Technician

Zachary Piper Solutions, Llc

Help Desk Technician

Details of the offer

Zachary Piper Solutions is looking for a Help Desk Technician to join our team in Quantico, VA!
This position is part of the
IT Technology Development
division within the NCIS ITD organization. This position performs the following functions:
• Initiate and resolves service request/problem incidents
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
$50,000-$56,000 based on experience
Full benefits (Health, Dental, Vision, 401k, etc)

Required Qualifications:
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
• Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication (TS/SCI preferred)

Preferred Qualifications:
• Minimum two years of IT support experience

Source: Dice



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