Help Desk / Technical Support - End User

Help Desk / Technical Support - End User
Company:

Kforce Technology Staffing


Place:

Virginia


Area:

Programmer

Help Desk / Technical Support - End User

Details of the offer

RESPONSIBILITIES:
Kforce has a client in search of a Help Desk/Technical Support -End User in McLean, VA.
Key Tasks:
* Provide excellent, in-person services to IT users
* Repair and maintain hardware, software, networking, and other computer-related technologies
* Set-up, operate, and troubleshoot audio and video teleconferencing equipment
* Troubleshoot the end user's issue and resolve upon first contact, when possible
* Install hardware and software, to include equipment moves and hardware relocations
* Provide "how to" assistance on all internally supported devices, applications and systems
* Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements and follow up on incidents when appropriate
* Accurately record and document all details of customer issues or service request, including categorization and priority into the IT service desk tool
* Mentor and train new team members
* Support the EUS Team lead with escalations, major incident management, and customer communications
REQUIREMENTS:
* 1+ years of working in a similar role
* Previous service desk experience
* Excellent customer service skills
* Strong troubleshooting skills
* Experience imaging desktops and laptops using SCCM
* iPhone administration and management
* Troubleshooting experience with hardware or software customer services
* Ability to learn new technology and applications
* Solid written and verbal communication skills
* Strong time management skills
* Mature and self-motivated professional able to work in a fast-paced and constantly changing environment
* Security+ Certification
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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