Help Desk Support

Help Desk Support
Company:

Kforce Technology Staffing


Help Desk Support

Details of the offer

RESPONSIBILITIES:
Kforce has a client seeking a Help Desk Support in Fort Worth, TX. Training will begin in August with a schedule on Mon-Fri 8:30am-5:30pm. Schedules after training will be between the hours of 8am - 7pm, as business needs.
Summary:
The Technical Support Help Desk Technician is responsible for supporting all company standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This position provides an effective diagnostic evaluation of end-user Pharma Customer needs and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers' satisfaction. The position also requires effectively delivering technical training and support needs for other company personnel and customers over the phone. Responsible for screening, referring, and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, applications software, and basic information systems communications.
REQUIREMENTS:
* High School diploma/GED, vocational training, or equivalent
* Previous Technical Support/Helpdesk experience providing over the phone support in a call center type environment, strong attention to detail with a focus on rapport-building and listening
* Remote Desktop troubleshooting
* Strong customer service and troubleshooting skills
* Working knowledge of MS Word, Excel, Outlook, and PowerPoint
* Experience using Salesforce and/or knowledge of creating help desk tickets
* Remote Desktop Troubleshooting
* Intermediate/Advanced level experience
* Knowledge of a wide variety of software, hardware and PC operating systems is preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Requirements


Knowledges:

  • Basic
  • Desktop

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