Help Desk Level Ii

Help Desk Level Ii
Company:

V-Soft Consulting Group, Inc


Help Desk Level Ii

Details of the offer

Help Desk Level II
Primary Locat
ion: Madison, Wisconsin

V-Soft Consulting is currently seeking a
Help Desk Level II
for our premier client in Madison, Wisconsin. This is a
contract
position in
public sector industry.

WHAT YOU’LL DO:
Job Responsibilities:
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Help Desk capabilities with 3-5 years of experience in the field or in a related area.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
A wide degree of creativity and latitude is expected.
Help Desk hours are 6:00 AM - 5:00 PM Monday - Friday.
No Nights, Weekends or Holidays.
No On Call duty.
Our Help Desk Staff has been working from home for the last three weeks.
The first day or two of training will be in the office, sending the person home as quickly as possible.
As soon a Safer at Home is lifted, and we are allowed to return to the office, this position will be working from our Central Office location (rather than at home).

-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia.

V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others.

Like what you hear? Apply with V-Soft today!

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.


Source: Dice


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