Help Desk / Application Support

Help Desk / Application Support


Help Desk / Application Support

Details of the offer

Lynx Technology Partners3 reviewsWashington, DC 20037JobInsightsSPECIFIC RESPONSIBILITIES:Gain knowledge and usability of Agency products and services, while providing daily Tier 1 support to our member communityTriage Tier 2 support to Agency PT teams, gaining direct exposure to Business Analyst and Consultant teams, roles, and responsibilitiesDevelop presentation and report deliverables for both internal and external customersResponsible for member communication and expectation setting through daily interactions involving data issues and change requestsTroubleshoot technical and non-technical issues in order to perform root cause analysis, including the ability to identify and implement corrective and preventive measuresTrack status of specific support tasks and projects using Salesforce platformExecute ad hoc special projects for Performance Technologies delivery teams, supporting the department s strategic prioritiesParticipate in user acceptance testing related to resolved defects and new functionalityRecommend initiatives geared toward support process improvementPerform administrative functions related to support delivery, including: tracking support requests, completing paperwork, scheduling appointments and generating documentation
BASIC QUALIFICATIONS:Bachelor s degree1+ years of professional experienceAbility to effectively communicate both oral and written with employees at all levelsDemonstrated critical thinking/problem solving skills and an ability to creatively solve complex issuesAble to work independently and autonomouslyProven customer service skills with a focus on attention to detailExperience working with Excel and aptitude to learn advanced Excel functionality
IDEAL QUALIFICATIONS:1+ years of experience in an application support setting1+ years of experience in project management and client managementUnderstand and write SQL statements to update and insert data and write ad-hoc queries (experience with SQL)Experience with Salesforce or other CRM toolsSolution-focused problem solving

Source: Jobs4It


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